Dhyey Dave
Winnipeg,Canada
Summary
A dedicated and adaptable professional with a strong background in Network and System Administration, customer service, and technical support. I seek to leverage my diverse skill set and hands-on experience in a challenging role where I can contribute to the success of the organization, enhance operational efficiency, and continually develop my professional capabilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Intern
Manitoba Institute Of Trades And Technology
10.2024 - Current
- Configured and set up TrueNAS with Samba for efficient file storage and sharing across the network.
- Worked closely with instructors and instructor assistants to support classroom IT needs and ensure a reliable learning environment.
- Deployed various software and scripts via PDQ to classrooms and computers, improving functionality and streamlining operations.
- Collaborated on server management, diagnosing and troubleshooting to maintain system reliability.
- Managed and maintained networking hardware within the department, contributing to practical hardware and systems administration.
Intern
Mission Repair Centre
09.2024 - 11.2024
- Managed and created support tickets, ensuring timely resolution.
- Sorted and organized files, spreadsheets, and reports.
- Diagnosed and repaired computers, laptops, mobiles, and gaming consoles.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Provided technical support via client calls.
- Ordered and managed inventory of parts and screens.
Sales Associate
Home Depot Canada
02.2023 - Current
- Collaborated on marketing campaigns and guided junior team members.
- Assisted customers with product selection and provided knowledgeable advice.
- Promoted products and offers to meet sales targets and encourage repeat business.
- Maintained store appearance by organizing merchandise and creating an engaging display.
- Handled cash transactions accurately, adhering to company policies.
- Managed returns, exchanges, and refunds in line with store policies.
Junior District Director
Winnipeg Free Press
01.2023 - 04.2023
- Maintained data accuracy with strong document control practices.
- Achieved targets through strategic resource allocation.
- Covered Call outs and No shows.
Customer Service Representative
Dmart India
08.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Network And System Administrator
Manitoba Institute of Trades And Technology
Winnipeg, MB12.2024
Diploma (3 Years) - Information Technology
B&B Institute of Technology
Anand, Gujarat07.2022
Skills
- Network Configuration and Management
- System Administration
- Technical Writing and Documentation
- Proficient in Microsoft Office Suite
- Digital Marketing
- Social Media Marketing
- Communication (Multilingual)
- Teamwork
- Reliability
- Organization
- Quick Learner
- Analytical Thinking
- Customer Service
- Good Driver
- Professional Photographer (Adobe Photoshop and Lightroom)
Certification
The Fundamentals of Digital Marketing, Google, 2020
Projects
Salon Management Web-Based System, BBIT India, 2022
Developed a system for managing salon appointments and services. Handled technical documentation and user requirements.
Network and Systems Administrator Capstone, MITT Canada, 2024
Configured comprehensive network infrastructure. Implemented security measures and documented processes.
Timeline
Intern
Manitoba Institute Of Trades And Technology
10.2024 - Current
Intern
Mission Repair Centre
09.2024 - 11.2024
Sales Associate
Home Depot Canada
02.2023 - Current
Junior District Director
Winnipeg Free Press
01.2023 - 04.2023
Customer Service Representative
Dmart India
08.2022 - 12.2022
The Fundamentals of Digital Marketing, Google, 2020
Network And System Administrator
Manitoba Institute of Trades And Technology
Diploma (3 Years) - Information Technology
B&B Institute of Technology
Similar Profiles
Harmeet Kaur BhattiHarmeet Kaur Bhatti
Client Service Representative at Manitoba Institute Of Trades And TechnologyClient Service Representative at Manitoba Institute Of Trades And Technology
Julieta AlcazarJulieta Alcazar
Payroll Administrator at Manitoba Institute Of Trades And TechnologyPayroll Administrator at Manitoba Institute Of Trades And Technology
Philip O'NeillPhilip O'Neill
Instructor at Finishing Trades Institute Of The Upper MidwestInstructor at Finishing Trades Institute Of The Upper Midwest