Dhwani Verma
Toronto
Summary
Dynamic hospitality professional with a track record at Sheraton Center Toronto, excelling in customer service and problem-solving. Skilled in administrative tasks and committed to enhancing guest experiences through effective communication and teamwork.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Clerk
Sheraton Center Toronto
07.2025 - Current
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Line Cook
Red Lobster Restaurant
09.2024 - 08.2025
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Front Desk Intern
Sheraton Centre Toronto
05.2025 - 07.2025
- Streamlined check-in and check-out processes for improved guest experience.
- Hit the goal for 100+ Marriott Bonvoy enrollments in a month
- Implemented upselling techniques when appropriate to increase revenue equating to above 15 upsells in 3 months.
- Met guests expectations during sold out nights.
Education
Ontario Diploma - Hospitality
George Brown College
Toronto, ON04-2026
Skills
- Customer service
- Hospitality services
- Administrative skills
- Problem-solving skills
Accomplishments
- Represented George Brown College at Skills Ontario Competion in 2025
- Nominated for Student Awards 2024 Winter at George Brown College
Languages
English
Full Professional
Hindi
Native or Bilingual
Certification
- California Wine Certification
- SmartServe
- Sanitation
- Canadian Red Cross-First Aid
Timeline
Front Desk Clerk
Sheraton Center Toronto
07.2025 - Current
Front Desk Intern
Sheraton Centre Toronto
05.2025 - 07.2025
Line Cook
Red Lobster Restaurant
09.2024 - 08.2025
Ontario Diploma - Hospitality
George Brown College
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