Summary
Overview
Work History
Education
Skills
Certification
Timeline
LINK / URL
SoftwareDeveloper
Dhwani Patel

Dhwani Patel

Scarborough,Ontario

Summary

Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.

Overview

5
5
years of professional experience
4
4
Certificate

Work History

Salesforce Analyst

University of Toronto
Toronto, ON
09.2023 - Current
  • Collaborated with stakeholders to understand their business needs, develop solutions, and implement changes in Salesforce.
  • Created custom objects, fields, formulas, validation rules, workflow rules, page layouts in Salesforce according to user requirements.
  • Identified and resolved complex issues related to data integrity, user access rights, security, system configurations.
  • Work closely with the operational team to understand production issues
  • Prepare and lead Technical Review Board before production releases
  • Provided training to users on how to use the Salesforce platform effectively.
  • Monitored daily operations of the application by troubleshooting errors that occur during system upgrades or integration projects.
  • Assisted in developing test plans for new features prior to deployment.

Salesforce Analyst

Canada Life
Toronto, ON
03.2023 - 09.2023
  • Identified and documented current state business and system processes and worked with process owners to built the proposed future state by identifying process gaps, process improvement opportunities, and impacts due to technology implementations, while assessing impacts to other business processes, stakeholders and systems.
  • Lead the elicitation of organization needs and requirements from the perspective of business process, system functionality, service management, operational requirements, and usability, ensuring that the documented requirements are clear and consumable as the foundation for process and technical design are built.
  • Liaise with business teams, developers to support business process changes
  • Project Manage, scrum master for smaller initiatives
  • Gather feedback from business for future improvements
  • Created and developed automation user creation roles to cut down time and effort of the manual process for the company.
  • Design, review, integrate application requirements (e.g. functional, security, integration, performance, quality, operations).
  • Gain understanding of technical aspects of project and break-fix development related to the application, advise developers and solution designers.
  • Having an SRE mindset toward ensuring Application Availability
  • Identifying the application monitoring needs or performance issues and instrumenting them appropriately in Dynatrace and Splunk.
  • Onboarded and offboarded users on Salesforce by providing them licenses and other required accesses.
  • Responsible for the maintenance, security, support and change control of the Company.
  • Directed and led employees, supervising activities to drive productivity and efficiency by using Workspace ONE.

Salesforce Administrator

The Bank of Nova Scotia
Toronto, ON
04.2022 - 03.2023
  • Communicated with Vice Presidents, Senior Vice Presidents and Directors of the Bank on weekly basis to discuss potential deals/requirements, coordinated and lead cross-functional meetings, document decisions & follow-up on actions.
  • Document process changes, decisions made to Confluence, JIRA and/or Sharepoint
  • Managed new device enrollment, configuration and set up, deployed and upgraded new applications
  • Manage production support stream
  • Deployed Security patch upgrades and compliancy policy requests
  • Organized meetings on global levels to explain the new products, tools, technologies and handle any issues they might be facing.
  • Created Use Case Diagrams and Flowcharts to explain new projects to the Developers Team once after getting confirmation from the Clients.
  • Analyzed and Documented Data from Salesforce.
  • Collaborated with Business Analysts, Developers and Testers team to work o a sensitive projects. Let various Standup and Triage meetings on a regular basis to evaluate project deadline.
  • Performed data migration activities - data collection, data cleansing, data transformation for all master data & metadata and loading using data loader, Salesforce Inspector and Demand Tool, by working with key users.
  • Led in the analysis, design, testing, and implementation of new product configurations.
  • Support on integrations, APIs and technical specification after understanding the architecture & data structures.
  • Ensure that all incidents and requests have a precise and timely audit record by recording them in the ticketing tool Service Now.
  • Met the Developer Team on weekly basis to adhere new changes to any kind of Projects.
  • Provided effective and through training for new team member hires. Created effective procedural training resources such as Knowledge Base Articles and support step by step job documents for easy reference.
  • Extracted and Imported Data from the backend and applied CRUD operations to the prospects and clients on Salesforce on its coverages.
  • Assisted in new process deployments, understand configurations, testing of enhanced parameter changes in UAT before promoting these changes to the production environment.
  • Conducted thorough analysis of business processes and requirements to find opportunities for improvement and automation within the Salesforce platform.
  • Collaborated with team members to capture and document business requirements, user stories, and use cases.

Technical Specialist

COOK IT
Montreal, QC
07.2020 - 05.2021
  • Contributed to team innovation through ideas for process improvement and efficiency
  • Developed, implemented, and/or participated in the preparation of knowledge base articles and/or documentation for Service Desk use; made recommendations for improvements
  • Documented all problems and solutions in the Ticketing System
  • Built relationships with the end users
  • Worked on rotating on-call schedules whenever needed, which includes evenings, weekends, and holidays
  • Strong understanding of how to troubleshoot technical issues over the phone, email, chat
  • Monitored issues from start to resolution.

Education

Associate of Science - Software And Information Systems Testing

Cegep GIM
Montreal, QC
06.2021

Bachelor of Science - Computer Engineering

Gujarat Technological University
Gujarat, India
05.2019

Skills

  • Data Visualization: Salesforce, Workspace ONE, Splunk
  • Database: SQL Server, Demand Tools, Data Inspector, Data Loader
  • Technical Skills: SOQL, SQL, Linux, Unix
  • Business Skills: Requirement Gathering, Documentation, Issue Tracking, Achieving Project Deadlines, Project Planning and Management and Budgeting
  • Ticketing System: ServiceNow and Fresh Desk
  • Project Management Tools: Confluence and Jira
  • Front End Languages: HTML, CSS and JavaScript
  • Office 365: Visio, Excel, Word and PowerPoint
  • Communication Tools: Slack, Microsoft Teams, Outlook, Zoom and Skype
  • Other Skills: Quick Learner, Team Player, Excellent Communication Skill and Problem Solving

Certification

  • Salesforce AI Certified Associate - Credential ID: 3767152, Issued on October 2023
  • Salesforce Certified Associate - Credential ID: 3542179, Issued on July 2023
  • AODA Certified
  • Worker Health and Safety Certified

Timeline

Salesforce Analyst

University of Toronto
09.2023 - Current

Salesforce Analyst

Canada Life
03.2023 - 09.2023

Salesforce Administrator

The Bank of Nova Scotia
04.2022 - 03.2023

Technical Specialist

COOK IT
07.2020 - 05.2021

Associate of Science - Software And Information Systems Testing

Cegep GIM

Bachelor of Science - Computer Engineering

Gujarat Technological University

LINK / URL

  • LinkedIn: https://www.linkedin.com/in/dhwani-patel-4748ab236/
  • Salesforce Trailhead: www.salesforce.com/trailblazer/dhwanipatel5

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