Dhwani Panchal
Toronto,Canada
Summary
- With over five years of experience in the hospitality industry, I have developed a strong understanding of human resources practices and procedures.
- I have honed my skills as a Human Resources Generalist, handling various tasks such as recruitment, employee relations, performance management.
- Onboarding to Offboarding - Ensuring that employees feel supported and valued throughout their employment journey.
Overview
8
8
years of professional experience
Work History
People and Culture Generalist
The Hazelton Hotel
Toronto, ON
08.2024 - Current
- Handling recruitment, selection and onboarding process.
- Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
- Aligning organizational values with employee behavior, ensuring that the organization fosters a positive and productive work environment.
- Develop strong relationships with employees through attentive listening and prompt resolution of concerns.
- Provided exceptional service to employees, resulting in increased retention rates and positive feedback.
- Organized and maintained supplies to support hotel operations.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
People and Culture Coordinator
The Hazelton Hotel
Toronto, ON
05.2022 - 08.2024
- Entered data, generated reports, maintain files and produced tracking documents and general HR tasks
- Supported diversity initiatives through creating inclusive hiring practices and fostering a culture of respect within the organization.
- Facilitated conflict resolution between employees or departments when needed to maintain a harmonious work environment.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Successfully negotiated competitive benefits packages with vendors, ensuring employee wellness and costeffectiveness.
HR Intern
Shangri-La Hotel
Toronto, Canada
02.2022 - 04.2022
SA Hospitality and Culinary Arts Representative
George Brown College (Board of Director)
Toronto, Canada
05.2021 - 04.2022
Front Desk Agent
Vivanta by Taj Hotel
Vadodara, India
08.2019 - 01.2021
Industrial Co-op Training
JW Marriott Hotel
Kolkata, India
05.2017 - 10.2017
Vocational Training
Taj Hotel
Bangalore, India
12.2016 - 01.2017
Education
Diploma- Hotel Operation Management -
George Brown College
Toronto, Canada05.2022
Bachelor of Arts- Hospitality Management -
University of West London (Distance Learning)
London, United Kingdom06.2019
BSc. Hospitality & Catering Science -
Bhartiyar University
Coimbatore, India04.2019
Advance Diploma- Hospitality Administration -
International Institute of Hotel Management
Bangalore, India04.2019
High School Diploma -
J.C. Junior College - Shannen
India04.2016
Skills
- Microsoft Office
- Dayforce System
- Recruitment and Onboarding
- Interpersonal and Communication Skills
- Active listening and empathy
- Strategic Thinking
Websites
Accomplishments
- Cashiering (Manual and Machine)
- Billing
- Check in-Checkout (Opera)
- Customer handling
- Phone handling
- FHS (Future Hotelier Society) Member
- Completion of WEAT course (Wine Education Appreciation and tasting course) by ENOTECA Madhuloka (Undertaken by Govt. of Karnataka, India)
- Cultural Head of the College
- Opera 5 PMS- Oracle Hospitality certification (02/2021 - 02/2021)
- Smart serve- The Alcohol and Gaming Commission of Ontario
- Basic Sanitation- TrainCan
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Hobbies and Interests
- Dancing
- Cooking
- Travel Enthusiastic
Additional Information
- Hospitality Human Resource Professionals Association (HHRPA) Member
- FHS Member
- Opera 5 PMS- Oracle Hospitality certification (02/2021)
- Completion of WEAT course (Wine Education Appreciation and tasting course) by ENOTECA Madhuloka (Undertaken by Govt. of Karnataka,
India)
Timeline
People and Culture Generalist
The Hazelton Hotel
08.2024 - Current
People and Culture Coordinator
The Hazelton Hotel
05.2022 - 08.2024
HR Intern
Shangri-La Hotel
02.2022 - 04.2022
SA Hospitality and Culinary Arts Representative
George Brown College (Board of Director)
05.2021 - 04.2022
Front Desk Agent
Vivanta by Taj Hotel
08.2019 - 01.2021
Industrial Co-op Training
JW Marriott Hotel
05.2017 - 10.2017
Vocational Training
Taj Hotel
12.2016 - 01.2017
Diploma- Hotel Operation Management -
George Brown College
Bachelor of Arts- Hospitality Management -
University of West London (Distance Learning)
BSc. Hospitality & Catering Science -
Bhartiyar University
Advance Diploma- Hospitality Administration -
International Institute of Hotel Management
High School Diploma -
J.C. Junior College - Shannen