Dhwani Kothari
Windsor,ON
Summary
Dedicated Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service & Operations Analyst - Anti-Money Laundering
National Westminster Bank PLC S A ODDZIAL W POLSCE
08.2021 - 12.2022
- Collaborated effectively with cross-functional teams to ensure seamless coordination and communication during AML investigations.
- Optimized AML systems by participating in the selection and implementation of new software solutions to enhance investigative capabilities.
- Promoted a strong compliance culture within the organization by actively participating in internal committees and working groups focused on AML-related initiatives.
- Ensured prompt resolution of cases involving potential money laundering or terrorist financing activities, liaising with law enforcement agencies as needed.
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
Customer Service Representative
Sitel Polska Sp. z.o.o.
09.2018 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Ontario College Graduate Certificate (PostGraduate) - Strategic Project Management
St.Clair College of Applied Arts & Technology
Windsor, ON05.2025
Bachelors in Architecture and Urban Studies - Architecture Studies
Akademia Finansów I Biznesu Vistula
Warsaw, Poland03.2022
Skills
- Communicative
- Punctuality
- Creativity
- Organized
- Confident
- Data Analysis
- Workflow Optimization
- Reporting abilities
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Availability
Full Time Available - 40 hours / week
Summer Break - 4 months
Certification
- Best Employee for receiving the highest positive feedback from customers in May 2019
- Top Performer in entire CDDR Conversion for April 2022
- AutoCAD 2D Completion - Autodesk Authorized
Consent
I hereby give consent for the personal data included in my application to be processed for the purposes of the recruitment process, the protection of natural persons with regard to the processing of personal data, and the free movement of such data. I acknowledge that I have the right at any time view, to amend or correct and to request to erase my personal data.
Timeline
Customer Service & Operations Analyst - Anti-Money Laundering
National Westminster Bank PLC S A ODDZIAL W POLSCE
08.2021 - 12.2022
Customer Service Representative
Sitel Polska Sp. z.o.o.
09.2018 - 10.2019
Ontario College Graduate Certificate (PostGraduate) - Strategic Project Management
St.Clair College of Applied Arts & Technology
Bachelors in Architecture and Urban Studies - Architecture Studies
Akademia Finansów I Biznesu Vistula
- Best Employee for receiving the highest positive feedback from customers in May 2019
- Top Performer in entire CDDR Conversion for April 2022
- AutoCAD 2D Completion - Autodesk Authorized
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