Open To Work
Dhwani Gohel
Waterloo,ON
Summary
A motivated and dedicated Crew Trainer with McDonald's with a proven track record in customer service, operations, and crew support. Renowned for leadership ability, pressure multitasking, and hassle-free store management. Aiming to transition into the Swing Manager role to propel store success through training, coordination, and crew building.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew member and Trainer
McDonald's
08.2023 - Current
- Coordinate training of new staff in McDonald's standards, customer service, and kitchen operations.
- Maintained high standards of food preparation, safety, and store cleanliness.
- Delivered front counter and drive-thru service excellence in spite of peak-hour demand.
- Fostered teamworking and morale by engaging with colleagues and fostering an open team culture.
- Assisted with shift duties and task delegation for shift managers voluntarily.
IELTS Administrator
Knowledge International School
01.2021 - 01.2023
- Managed scheduling, classroom operations, and overall administrative duties.
- Assisted with exam prep and academic coordination.
Education
Human Factors And Ergonomics
Conestoga College Institute of Technology And Advanced Learning
Kitchener04.2025
Regulatory Affairs
Conestoga College Institute of Technology And Advanced Learning
Kitchener02.2024
Bachelor of Science - Microbiology
M.B. Patel Science College
Gujarat08.2021
Skills
- Leadership and team training
- Customer experience management
- Task delegation and shift coordination
- Time management and multitasking
- Conflict resolution and problem solving
- Operational excellence
- Drive-thru and front counter operations
- Food safety and cleanliness compliance
Certification
- McDonald's Crew Trainer Certification
- Food Handling & Safety Compliance (In-House)
Personal Information
Availability: Available for any shift including nights, weekends, and holidays.
Timeline
Crew member and Trainer
McDonald's
08.2023 - Current
IELTS Administrator
Knowledge International School
01.2021 - 01.2023
Bachelor of Science - Microbiology
M.B. Patel Science College
Human Factors And Ergonomics
Conestoga College Institute of Technology And Advanced Learning
Regulatory Affairs
Conestoga College Institute of Technology And Advanced Learning
Work Preference
Work Type
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