Dynamic leader with a proven track record at Staples Canada, adept in Retail Management and Team Leadership. Elevated regional sales by fostering strong relationships, strategic planning, and executing targeted marketing campaigns. Achieved over 21% growth in company sales, showcasing exceptional Business Development and Staff Development skills. Motivated teams to surpass targets, demonstrating a commitment to excellence and innovation.
Managed 5 TMS locations with annual sales of $1.2 million and 20 employees.
Coached new hires and existing personnel in sales, customer service, team building, and merchandising techniques.
Assumed leadership of the store operating at 13% below the sales plan and increased sales to 24% over a span of 5 years.
Tactically controlled labor, inventory costs, and increased attach rate (accessories and warranties), thus helping overall net profitability.
Received various accolades, including winning the President’s Club three times.
Held weekly meetings with the Lead Mobilist to identify techniques to overcome sales obstacles.
Led targeted training programs to educate staff on product benefits and service capabilities.
Boosted employee morale by hosting team-building activities and running contests.
Certified Zig Ziglar Trainer, 01/01/11, Completed the Certification in Sales Training Methods.