Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
Generic

Dhvanil Sharma

Montréal,Canada

Summary

Dhvanil Sharma - Computer Science Student Eager to apply my passion for coding and problem-solving as a software development student. Proficient in multiple programming languages and experienced in utilizing technologies such as C++, Python, Java, SQL, and JavaScript. Strong analytical skills and a quick learner, ready to make an immediate impact in a team-oriented environment.

Overview

3
3
years of professional experience

Work History

Inbound Customer Service Specialist

IO Solutions
05.2021 - Current
  • Managed high volume call flow of customers from Rogers and Fido simultaneously.
  • Addressed customers' needs by asking discovery questions and recommended a customized wireless
    solution along with setting up new phone contracts.
  • Educated customers by imparting a strong knowledge of products, pricing plans, promotions, and
    service features.
  • Closed over 400+ new activation sales by using a mix of cross-selling and up-selling sales techniques
    and met personal quota by 110%.
  • Achieved an overall 90% rating in post-sale surveys for delivering superior customer experience.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Excellent communication skills, both verbal and written.

Production/Kitchen Team Leader

WeCook
03.2020 - 03.2021
  • Create a healthy and motivated work environment
  • Attend daily meetings with the Supervisor
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Trained new staff on food preparation and safety procedures.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Education

DEC - Computer Science Technology

Lasalle College
Montreal, QC
06.2023

Skills

  • Customer Service
  • C#
  • Java
  • Scrum
  • Eclipse
  • MS Office

Accomplishments

  • Collaborated with team of 4 in the development of LeaseHub, an Android Application, that provides an easy solution to maintain and organize property rent agreements
  • ORGANIZATIONS : INT(Innovators IN Tech) Lasalle (09/2021 - 09/2022)

Hobbies

Video creation is one of my hobbies, where I enjoy filming and editing videos. I also love cooking, experimenting with different ingredients and flavors to create unique dishes. Travelling is another passion of mine, where I enjoy exploring new places and experiencing different cultures. Lastly, I have a deep interest in cars, from learning about their mechanics to attending car shows and races.

Timeline

Inbound Customer Service Specialist

IO Solutions
05.2021 - Current

Production/Kitchen Team Leader

WeCook
03.2020 - 03.2021

DEC - Computer Science Technology

Lasalle College

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