Summary
Overview
Work History
Education
Skills
Websites
Languages
ACHIEVEMENT
Timeline
Generic

Dhruwanshi Patel

Toronto

Summary

Detail-oriented Quality Assurance and Quality Control professional with a Master’s in Biotechnology and extensive hands-on laboratory experience in microbiological, biochemical, and physicochemical testing. Possesses expertise in QA/QC processes, HACCP, ISO, GMP, and GLP compliance, with a proven track record in conducting sample analysis, maintaining meticulous documentation, and ensuring adherence to product safety standards. An internship at Amul Dairy (GCMMF Ltd.) provided valuable insights into laboratory analysis, regulatory compliance, and process improvement initiatives. Proficient in scientific instrumentation and SOP adherence, fostering cross-functional collaboration to enhance efficiency and drive quality outcomes while combining technical expertise with analytical problem-solving skills to support operational excellence and regulatory readiness.

Overview

6
6
years of professional experience

Work History

Operations Officer

BLS International Services
09.2024 - 07.2025
  • Analyzed 200+ monthly visa files using SOP checklists to maintain 90% overall MoFA compliance, digitized case documents without backlog, and coordinated full cycle file routing within strict regulatory timelines.
  • Orchestrated front desk operations, logged and tracked 300+ weekly service queries, boosted resolution rate by 42% overall through structured escalation, and enhanced customer flow via strategic communication protocols.
  • Reduced consulate delivery delays by 35% through encrypted documentation handling, dispatch tracking, and SLA aligned coordination across fulfillment checkpoints to ensure secure and timely cross-border service logistics.
  • Reduced VAC to consulate transit delays by 35% overall by leading encrypted dispatch workflows and tracking.

Sales Representative

The Soap Tree
12.2023 - 06.2024
  • Guided over 50 clients weekly with tailored consultations, improving skincare conversions by 28% through client focused interaction, and administrative support aligned with scheduling and service coordination best practices.
  • Surpassed monthly revenue benchmarks by analyzing purchasing behavior, initiating structured follow ups, contributing to optimized office performance and revamped promotional documentation across seasonal sales.
  • Collaborated with cross functional staff to restock 300+ SKUs using inventory forecasting; redesigned 12+ shelf layouts via data driven insights, maintaining 100% availability and administrative oversight in stock control.
  • Partnered with sales associates to deliver 60+ bundle consultations, increasing satisfaction scores by 22% overall.

Laboratory Experience (Academic)

Northeastern University
09.2022 - 12.2023
  • Conducted laboratory experiments and applied analytical techniques for sample preparation, testing, and data analysis.
  • Utilized scientific instruments and followed standard operating procedures (SOPs) to ensure accuracy and compliance with quality and safety protocols.
  • Documented experimental results, performed data interpretation, and presented findings in academic reports.

Commissary Clerk

Nature’s Emporium
08.2023 - 11.2023
  • Executed HACCP-compliant labeling and batching for 500+ food units using barcode, ensuring full audit readiness and traceability through organized documentation and cross functional compliance coordination efforts.
  • Evaluated perishable inventory trends and implemented digital tracking with ERP-based spoilage alerts, aligning backed reporting workflows and reducing daily wastage by 47% overall within a 12 week operational cycle.
  • Diagnosed inefficiencies in kitchen-to-store transitions by updating communication logs and coordinating shelf realignment, boosting rotation speed by 33% overall and minimizing backlog errors in weekly inventory flow.
  • Conducted freshness audits for 120+ perishable items, flagging 15–20 deviations weekly to prevent spoilage.

Team Member

Tim Hortons
09.2022 - 08.2023
  • Communicated findings from 60+ inventory audits during shift transitions to team leads, resolving stock discrepancies and enhancing reconciliation accuracy, enabling 22% faster replenishment through documentation.
  • Coordinated across teams to analyze 250+ daily orders in multi-register operations, streamlining queue workflows and shift processes that wait times by 29% while preserving 98% transaction accuracy, enhancing reporting.
  • Trained and evaluated 12 new hires across 3 stores in POS usage, workflow compliance, and standard protocols, reducing onboarding time by 18% and driving 91% operational readiness within 30 days through staff supervision.
  • Updated 120+ expired SKUs weekly across three shelves and escalated restock for 40+ high-demand items.

Intern

Amul India
06.2022 - 08.2022
  • Conducted laboratory analysis of milk and dairy products, including microbiological, chemical, and sensory evaluations to ensure compliance with FSSAI and ISO standards.
  • Performed Quality Assurance (QA) checks across production stages, ensuring adherence to Good Manufacturing Practices (GMP) and Standard Operating Procedures (SOPs).
  • Assisted in Quality Control (QC) testing by monitoring parameters such as pH, fat content, moisture, and microbial load, ensuring product consistency.
  • Recorded, reviewed, and maintained laboratory data for traceability, accuracy, and regulatory compliance.
  • Supported root cause analysis for product deviations and contributed to corrective and preventive action (CAPA) implementation.
  • Collaborated with cross-functional teams to align laboratory testing schedules with production timelines, improving operational efficiency.

Undergraduate Lab Assistant

Charotar University Of Science And Technology
06.2019 - 05.2022
  • Performed microbiological, biochemical, and physicochemical analyses to evaluate product quality, safety, and composition.
  • Operated scientific instruments such as spectrophotometer, pH meter, microscope, and centrifuge while adhering to Good Laboratory Practices (GLP) and Good Manufacturing Practices (GMP).
  • Conducted sample collection, preparation, and testing following Standard Operating Procedures (SOPs) and relevant ISO and HACCP standards.
  • Maintained accurate laboratory records and prepared technical reports to support research and quality assurance activities.
  • Applied data analysis and statistical methods to interpret experimental results and recommend process improvements.
  • Collaborated in team-based projects to develop practical solutions for quality control challenges.

Education

Master of Science - Biotechnology

Northeastern University
Toronto, ON
12.2023

Bachelor of Science - Biotechnology

Charotar University of Science and Technology
05.2022

Skills

  • Quality Assurance (QA) & Quality Control (QC)
  • Laboratory Testing & Analysis
  • Sample Collection & Preparation
  • Good Laboratory Practices (GLP) & Good Manufacturing Practices (GMP)
  • Standard Operating Procedures (SOPs) Compliance
  • Physicochemical & Microbiological Testing
  • Scientific Instrument Handling (Spectrophotometer, pH Meter, Microscope, Centrifuge)
  • Data Recording & Report Preparation
  • HACCP & ISO Standards Awareness
  • Team Collaboration & Communication

Languages

English

ACHIEVEMENT

  • Intern – Quality Assurance & Production
  • Amul Dairy (GCMMF Ltd.), India

Timeline

Operations Officer

BLS International Services
09.2024 - 07.2025

Sales Representative

The Soap Tree
12.2023 - 06.2024

Commissary Clerk

Nature’s Emporium
08.2023 - 11.2023

Laboratory Experience (Academic)

Northeastern University
09.2022 - 12.2023

Team Member

Tim Hortons
09.2022 - 08.2023

Intern

Amul India
06.2022 - 08.2022

Undergraduate Lab Assistant

Charotar University Of Science And Technology
06.2019 - 05.2022

Bachelor of Science - Biotechnology

Charotar University of Science and Technology

Master of Science - Biotechnology

Northeastern University

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Dhruwanshi Patel