Dhruvrajsinh Rathod
Barrie
Summary
Experienced professional with a proven track record in customer service and collections. Poised to deliver exceptional results, adept at resolving conflicts, managing accounts, and effectively communicating with clients. Recognized for fostering a collaborative team environment and adapting to evolving demands. Dependable problem-solver focused on achieving objectives and cultivating positive customer relationships.
Overview
6
6
years of professional experience
Work History
Collection Customer Service Representative
Bill Gosling Outsourcing
06.2024 - Current
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Maintained strict confidentiality of sensitive customer information, adhering to company policies and industry regulations regarding data privacy.
- Identified trends in delinquent accounts through regular analysis of account data, allowing for targeted intervention strategies to increase recoveries.
Customer Service Representative
CashExpress U-Haul
06.2023 - Current
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Completed service requests to forward to maintenance department
- Ensured that all paperwork was completed correctly before releasing vehicles to customers
- Proficiently operated computer systems for booking reservations, processing payments and tracking inventory
CNC Programmer
Magna International
07.2022 - 03.2023
- Developed and implemented CNC programs to optimize machining operations and reduce production costs
- Collaborated with engineering personnel to develop new processes for improved productivity and product quality
- Performed in-process inspections of parts produced on CNC machines for accuracy and conformance to customer specifications
- Tuned cutting tools for optimal performance in various materials utilizing knowledge of cutting tool geometries and speeds and feeds data
- Customized existing programs to meet specific needs of clients or employers
- Mentored and trained new employees on company policies and procedures
Team Leader
Spectra Aluminium Inc.
09.2021 - 06.2022
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Fostered positive relationships with clients through proactive communication tactics
- Coordinated with vendors to ensure timely delivery of goods and services, illustrating adept negotiation skills
Store Manager
Hasty Market
04.2020 - 02.2021
- Delegated tasks, freeing up time to focus on higher-value activities
- Collaborated with senior management on special projects involving cross-functional teams
- Collaborated with staff to develop and carry out processes
Cashier
Mucho Burrito
06.2019 - 04.2020
- Operated cash register and accurately processed payments, returns, and exchanges
- Provided efficient and courteous service to customers
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Cross-trained colleagues on proper use of POS systems for efficient checkout times
- Maintained cleanliness of the checkout area by cleaning counters, shelves, and windows
- Maintained accurate records of financial transactions while adhering to all accounting regulations, reflecting attention to detail
Sales Associate
Walmart Canada
09.2018 - 07.2019
- Met merchandising standards by keeping store stocked and products faced
- Encouraged customers to make additional purchases and suggested relevant items
- Handled customer complaints in a professional manner
Education
ADVANCE DIPLOMA - MECHANICAL TECHNICAL PRECISION SKILLS
Georgian College
12.2021
HIGH SCHOOL - APPLIED MATHEMATICAL SCIENCES
H.B.Kapadia High school
04.2017
Skills
- Customer Satisfaction
- Cash Handling Accuracy
- Time Management
- Product Promotion
- Product and Service Sales
- Team player mentality
- Goal oriented
- CNC programming
- Team motivation
- Multitasking and organization
- Customer relations
- Call center experience
- Call management
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Collection Customer Service Representative
Bill Gosling Outsourcing
06.2024 - Current
Customer Service Representative
CashExpress U-Haul
06.2023 - Current
CNC Programmer
Magna International
07.2022 - 03.2023
Team Leader
Spectra Aluminium Inc.
09.2021 - 06.2022
Store Manager
Hasty Market
04.2020 - 02.2021
Cashier
Mucho Burrito
06.2019 - 04.2020
Sales Associate
Walmart Canada
09.2018 - 07.2019
HIGH SCHOOL - APPLIED MATHEMATICAL SCIENCES
H.B.Kapadia High school
ADVANCE DIPLOMA - MECHANICAL TECHNICAL PRECISION SKILLS
Georgian College
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