Dhruv Krishna Goswami

• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Answered and redirected incoming phone calls for office.
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.

I Worked as a knowledge creator for the following accounts in a client facing role as a key point of contact:

• Pine Lab
• Jupiter Bank
• Tata Digital
• Airtel

• Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
• Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
• Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
• Guided customers through product selection, offering tailored recommendations based on individual needs.