Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dhruvita Bhungaliya

Summary

Offering reliable and positive attitude, eager to learn and grow in retail environment. Brings ability to understand customer service principles and operate point-of-sale systems efficiently. Offering strong communication and organizational skills, eager to learn and develop in retail environment. Ready to use and develop customer service and cash handling abilities cashier role.

Overview

2
2
years of professional experience

Work History

Financial Customer Service Representative

Gatestone & Co. International
01.2025 - 05.2025
  • Supported fraud prevention efforts by monitoring accounts for suspicious activity and following established protocols if discrepancies were identified.
  • Exceeded performance metrics consistently by delivering exceptional financial services support to clients.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Front Desk Receptionist /Assistant Restaurant Manager

Choice Indian Restaurant
04.2024 - 01.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Cashier Manager

Nofrills
05.2023 - 03.2024
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.

Kitchen Supervisor

Costco
04.2023 - 01.2024
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Trained new team members on kitchen procedures, safety protocols, and company standards.
  • Controlled food costs and managed inventory.
  • Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.

Education

PGW Cource - Global Business Management And Accounting Manageme

Conestoga College Institute of Technology And Advanced Learning
Kitchener, None
12-2024

Bachelor of Arts - Accounting And Finance

University of Saurashtra
Surat
05-2022

Skills

  • Computer skills
  • Multitasking Abilities
  • Customer service excellence
  • Cash handling
  • Money handling
  • Payment collection
  • Upselling strategies
  • Strong work ethic
  • Store maintenance
  • Reliability and punctuality
  • Cleanliness and hygiene
  • Workplace safety

Languages

English
Full Professional

Timeline

Financial Customer Service Representative

Gatestone & Co. International
01.2025 - 05.2025

Front Desk Receptionist /Assistant Restaurant Manager

Choice Indian Restaurant
04.2024 - 01.2025

Cashier Manager

Nofrills
05.2023 - 03.2024

Kitchen Supervisor

Costco
04.2023 - 01.2024

PGW Cource - Global Business Management And Accounting Manageme

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Arts - Accounting And Finance

University of Saurashtra

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Dhruvita Bhungaliya