Dhruvin Sheta
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with experience to deliver impactful solutions and enhance organizational performance.
Overview
4
4
years of professional experience
Work History
Customer Support Executive
Croma
Surat, Gujarat, India
05.2021 - 01.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- understand the product's complexity and services offered by Croma to help customer efficiently.
Customer Service Representative
La 'gloria Cakes
Surat, Gujarat, India
08.2018 - 01.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Operated cash register for cash, check, and credit card transactions accurately.
Education
Project Management - Project Planning & scheduling
Northern College
Timmins, Ontario08.2024
Information systems business analysis - Business Analysis
Northern College
Timmins, Ontario12.2023
Bachelors in computer application - Front-End Developer
Uka Tarsadia University
Surat, India01.2022
Skills
- Ability to make strategic decisions
- Proficient in conflict resolution
- Responsible for assigned tasks
- Safe work practices
- Quality Control
- Teamwork and Collaboration
- MS Office
- Customer Relations
Languages
English
Hindi
Gujarati
Timeline
Customer Support Executive
Croma
05.2021 - 01.2023
Customer Service Representative
La 'gloria Cakes
08.2018 - 01.2021
Project Management - Project Planning & scheduling
Northern College
Information systems business analysis - Business Analysis
Northern College
Bachelors in computer application - Front-End Developer
Uka Tarsadia University