Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dhruvin Patel

Toronto,Canada

Summary

I am a highly skilled professional with a background in Data Analytics, support, and troubleshooting, as well as experience in data analysis and Data cleaning. My expertise in Excel, Google Docs, MS Word, PowerPoint, and SQL Database, combined with strong problem-solving and communication skills, positions as a valuable asset in any organization. My career objective is to leverage technical and analytical abilities to contribute to a dynamic team, while continuously expanding knowledge and adaptability in a challenging and evolving environment. I aspire to excel in roles that require attention to detail, data-driven decision-making, and effective communication, while upholding the highest standards of professionalism and confidentiality. With a track record of success in previous roles, I am eager to apply my skills and experience to drive innovation and efficiency, ultimately making a significant impact on the success of the organization work for. Whether it's technical sales, data analysis, or network engineering, I am committed to delivering high-quality results and fostering collaboration among team members. I am enthusiastic about the opportunity to contribute to an organization's growth and success by giving attention to details, providing technical expertise, data-driven insights, and exceptional problem-solving skills.

Overview

6
6
years of professional experience

Work History

Technical Sales Specialist

NTT (Nippon Telegraph and Telephone Corporation)
09.2023 - Current
  • Uphold subject-matter knowledge in technical area, many domains, or solutions set
  • By using expertise in relevant technologies, support completion of sales and when making sales, address any conceptual problems using technology
  • To engage in meaningful interactions with both new and existing customers, keep knowledge of pertinent products and services up to date
  • Share best practices with internal teams and client teams to expand knowledge base of NTT Ltd.'s solutions and services in particular precise area or service area
  • Keep abreast of market price, strategy, and competition in order to successfully enter new market
  • Work closely with important technology providers to have thorough grasp of their products and how might enhance range of solutions we offer.

Product Analyst Junior

Exxat Systems Pvt. Ltd.
06.2020 - 10.2020
  • Provided technical support via phone, email, and live chat to address inquiries and efficiently resolve technical issues, ensuring positive user experience
  • Actively communicated with clients, delivering updates and resolving queries for smooth user interaction
  • Detected and rectified errors, omissions, and discrepancies in datasets, contributing to data management, including cleansing, preparation, deduplication, standardization, outlier handling, and data consistency, enhancing user interface
  • Conducted validation tests to ensure data accuracy and comprehensiveness, aligning with predetermined rules and data quality standards
  • Utilized SQL for data manipulation, maintaining data security and consistency in relational database, ensuring users had access to reliable, up-to-date information.

Financial Analyst

AIS (American Info Source)
01.2019 - 05.2020
  • Managed mortgage clients (Nationstar Mortgage, MRLP, FAY), identifying process improvement opportunities
  • Conducted financial trend and variance analysis using Advanced Excel, aiding in decision-making
  • Escalated complex issues to appropriate departments, ensuring effective resolution
  • Provided remote client support with step-by-step problem resolution instructions
  • Collaborated with legal finance teams and clients to supply accurate financial data
  • Developed and enhanced global cash flow forecasting support while managing MIS and client communication.

Network Engineer

Drashti Infotech
06.2017 - 05.2018
  • Design and simulating moderately complex solutions using an array of networking solutions
  • Handle development of framework processes for an application
  • Review and propose changes towards current software system
  • Handle configuration management system and debuggers to ensure successful development process
  • Manage technical root cause analysis and handle corrective action as part of troubleshooting procedure
  • Ensured adherence to project specifications and worked with Quality Assurance team for compliance with platform specifications and user expectations.

Education

PG - Artificial Intelligence and Data Analyst -

Saskatchewan Polytechnic
Regina, SK
04.2023

PG - Technology management -

Saskatchewan Polytechnic
Regina, SK
04.2022

Bachelor in Computer Engineering -

Gujarat Technological University
Gujarat, India
04.2017

Skills

  • Worked effectively using Excel Spreadsheets (Advance Microsoft excel), Google Docs, MS Word, Power Point
  • Technical sales, Technical Support and Technical troubleshooting
  • Report generation
  • Experience in working with databases, including MYSQL and MongoDB
  • Ability to efficiently prioritize work and provide timely progress updates
  • Methodical problem solver with attention to detail and a high degree of accuracy
  • Collaborate with others and shares knowledge
  • Strong analytical and problem-solving abilities
  • Excellent communication skills, including phone, written, and email communication
  • High willingness to learn and adapts quickly to new environments
  • Professionalism and Confidentiality
  • Client Relationship Management, Public Speaking
  • Data Research and Analytics, Data Management and Data Mapping
  • Collect Data and Data Cleansing And Data Preparation

Timeline

Technical Sales Specialist

NTT (Nippon Telegraph and Telephone Corporation)
09.2023 - Current

Product Analyst Junior

Exxat Systems Pvt. Ltd.
06.2020 - 10.2020

Financial Analyst

AIS (American Info Source)
01.2019 - 05.2020

Network Engineer

Drashti Infotech
06.2017 - 05.2018

PG - Artificial Intelligence and Data Analyst -

Saskatchewan Polytechnic

PG - Technology management -

Saskatchewan Polytechnic

Bachelor in Computer Engineering -

Gujarat Technological University
Dhruvin Patel