DHRUVIL VYAS
Toronto,ON
Summary
Dedicated Security Supervisor adept in security monitoring procedures, including surveillance equipment expertise. Proven history of operating with heightened awareness and attention to detail with track record of alleviating risks and exercising sound judgment in high-pressure situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Site Supervisor
Elite Residential
Toronto, ON
10.2023 - Current
- Managed and supervised a team of 3+ site staff members to ensure safety, quality control and efficient operations.
- Organized daily workflow for the team, ensuring tasks were completed on time.
- Conducted regular training sessions with staff to ensure compliance with company policies and procedures.
- Assisted in resolving conflicts between subcontractors, vendors or clients as required by management.
- Maintained accurate records such as daily reports, record sheets and other related documentation as required by management.
- Provided training for new security personnel on safety protocols and emergency response plans.
- Provided guidance and support to team members in order to maintain morale.
- Conducted security assessments and identified areas of vulnerability.
Operations Supervisor
ASG Security
Toronto, ON
11.2022 - 10.2023
- Oversaw highly effective security team and managed scheduling and resource allocation.
- Determined the need of book-offs and scheduled guards at the last moment.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Conducted site reviews and security audits and made recommendations to management based on findings.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Periodically reviewed existing policies and procedures and made recommendations to improve security.
Security Guard
Paragon
Toronto, ON
11.2022 - 10.2023
- Secured personnel and premises by inspecting buildings and patrolling property.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Provided friendly and professional assistance to employees, visitors and customers.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
Site Supervisor
Paragon
Toronto, ON
04.2022 - 11.2022
- Supervised property entrances and exits and monitored employee safety.
- Recorded required data for incident reports and files quickly and accurately.
- Provided security team leadership and contributed to on-call duties.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Assessed company security risks and developed actionable solutions to be presented to management.
- Developed procedures for emergency response and crisis management, physical security, information protection, incident management and investigation units.
Security Dispatcher
Little Canada
Toronto, ON
05.2022 - 10.2022
- Monitored and authorized entrance and departure of employees and visitors to guard against theft and maintain security of premises and dispatched on ground securities to handle abnormal situations.
- Searched bags manually to identify prohibited items and contraband.
- Monitored security cameras to identify and respond to suspicious activity.
- Patrolled crowds during events to preserve order and promote security.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Circulated among visitors, patrons or employees to preserve order and protect property.
Concierge Supervisor
The Maxus Condo
Toronto, ON
10.2020 - 11.2021
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Demonstrated public safety dedication through thorough patrolling.
- Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing thief..
- Oversaw and coordinated outgoing and incoming courier deliveries.
- Briefed staff and guests on security policies and procedures to promote safety and visitor confidence.
- Worked closely with property manager to provide effective result on any special needs of tenants and reported everyday activities.
Security Guard
RBG Security
Toronto, ON
02.2019 - 10.2020
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Investigated reported incidents to protect company assets.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Guarded restricted areas to prevent unauthorized entry.
- Trained new security officers on safety protocols and company standards.
- Wrote detailed reports regarding daily security activities and notable incidents.
Customer Service Representative(Internship))
Hyundai
Ahmedabad, GJ
09.2018 - 01.2019
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Analyzed customer activity to promote safe and secure environment.
- Explained benefits, features and recommendations to maximize client retention.
Education
Diploma - Tourism And Hospitality Management
Seneca College
North York, ON05.2021
Skills
- Skilled in conflict resolution
- Emergency Response
- Daily status reports
- Security screening
- Operational effectiveness
- Computer Applications
Certification
- Guest Service Gold Certified (Customer Service)
- WHIMS
- FIRST-AID
Timeline
Site Supervisor
Elite Residential
10.2023 - Current
Operations Supervisor
ASG Security
11.2022 - 10.2023
Security Guard
Paragon
11.2022 - 10.2023
Security Dispatcher
Little Canada
05.2022 - 10.2022
Site Supervisor
Paragon
04.2022 - 11.2022
Concierge Supervisor
The Maxus Condo
10.2020 - 11.2021
Security Guard
RBG Security
02.2019 - 10.2020
Customer Service Representative(Internship))
Hyundai
09.2018 - 01.2019
Diploma - Tourism And Hospitality Management
Seneca College
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