Dhruvil Patel
Thompson,MB
Summary
Good financial sense with top-notch planning and problem-solving abilities. Goal-driven Assistant Store Manager with two-years record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Walmart
Thompson, MB
02.2022 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Ensured compliance with all safety regulations throughout the store premises.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
Night Auditor
DaysInn Hotel
Thompson, MB
02.2022 - 01.2023
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Greeted arriving guests and checked them in to their rooms.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Answered telephone calls from customers related to billing inquiries or complaints.
Education
Bachelor of Arts - Hospitality And Tourism Operations Management
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON12-2021
Skills
- Business Development
- Customer Relations
- Records Management
- Store Organization
- Operations Oversight
- Loss Prevention
- Cost Control
- Relationship Building and Management
Certification
- CSA intermediate / standard workplace first Aid with CPR and AED
Timeline
Assistant Store Manager
Walmart
02.2022 - Current
Night Auditor
DaysInn Hotel
02.2022 - 01.2023
Bachelor of Arts - Hospitality And Tourism Operations Management
Cambrian College of Applied Arts And Technology
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