Dhruvil Parikh
Ottawa,Canada
Summary
Dynamic Store Manager with a proven track record at Bharat Junction, excelling in team leadership and inventory management. Achieved 80% customer satisfaction through effective problem-solving and strategic promotions. Skilled in enhancing sales and developing staff, I bring a results-oriented approach to driving operational success and customer engagement.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Store Manager
Bharat Junction
Ottawa, Ontario
05.2025 - 02.2026
- Oversee daily store operations, ensuring smooth workflow across sales, inventory, and customer service functions.
- Supervise and lead a team of 15+ staff members, focusing on performance management, training, and team development.
- Maintain optimal stock levels by coordinating with suppliers and managing inventory effectively to avoid stockouts or excess.
- Enhance 80% customer satisfaction through excellent service delivery, prompt issue resolution, and maintaining store cleanliness and organization.
- Monitor and analyze sales data to identify trends, improve performance, and achieve monthly targets.
- Implement merchandising strategies and promotional activities in line with brand standards to increase foot traffic and sales.
- Ensure full compliance with company policies, safety regulations, and operational procedures.
Warehouse Associate
Amazon
Ottawa, Canada
12.2023 - 01.2025
- Processed, picked, and packed orders using handheld scanners and warehouse management software, meeting high-speed targets.
- Organized incoming and outgoing shipments, maintaining cleanliness and structure in a fast-changing environment.
- Operated pallet jacks and followed strict safety protocols, contributing to a hazard-free workplace.
- Awarded 'Monster of the Week' for three consecutive months, acknowledging top-tier performance in meeting maximum order reach, and productivity.
- Collaborated with shift teammates to exceed daily fulfillment and shipping targets under pressure.
Store Manager
Indian Supermarket
Ottawa, Canada
02.2018 - 11.2023
- Managed approximately 200 POS transactions daily with 99% accuracy.
- Achieved a 95% customer satisfaction rate via responsive service and order accuracy.
- Oversaw the timely fulfillment of online and in-store orders.
- Improved sales by 15% through effective product placement and upselling.
- Ensured compliance with food safety standards, and reduced waste by 12%.
- Trained staff on product knowledge and effective sales techniques.
- Implemented promotional strategies to enhance customer engagement.
Customer Service Representative
Canadian Tire Centre
Ottawa, Canada
01.2016 - 12.2018
- Enhanced guest satisfaction by 10% through event assistance and issue resolution.
- Managed ticketing, entry, and guest service in fast-paced event settings.
- Assisted customers with product inquiries and service-related issues.
- Managed customer complaints and resolved issues to enhance satisfaction.
- Handled returns and exchanges in accordance with company policies.
Education
Diploma in Applied Arts And Technology -
Algonquin College of Applied Arts And Technology
Ottawa, ON04-2020
Skills
- Inventory management
- Team leadership
- Performance management
- Effective communication
- Problem solving
- Promotions management
- Store merchandising
- Leadership development
- Basic math
- Microsoft Word
- Analytical thinking
Certification
Employee of the month
Timeline
Store Manager
Bharat Junction
05.2025 - 02.2026
Warehouse Associate
Amazon
12.2023 - 01.2025
Store Manager
Indian Supermarket
02.2018 - 11.2023
Customer Service Representative
Canadian Tire Centre
01.2016 - 12.2018
Diploma in Applied Arts And Technology -
Algonquin College of Applied Arts And Technology