Summary
Overview
Work History
Education
Skills
Availability
Certification
Timeline
Generic

Dhruvil Desai

Hamilton,ON

Summary

Dynamic customer service professional with extensive experience at Walmart, excelling in cash handling and conflict resolution. Proven track record of enhancing customer satisfaction and training teams to achieve service excellence. Adept at multitasking and maintaining organized operations, consistently fostering loyalty and driving sales through effective communication and relationship-building.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cashier

7-Eleven
Hamilton, ON
10.2022 - Current
  • Operated POS system for cash, card, and digital transactions.
  • Maintained cleanliness and restocked shelves to enhance shopping experience.
  • Delivered exceptional customer service during high-volume shifts.
  • Executed shift balancing and closing procedures independently.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Customer Service Manager

Walmart
Burlington, ON
04.2021 - 09.2022
  • Supervised front-end team to deliver exceptional customer service.
  • Resolved escalated customer concerns with professionalism and efficiency.
  • Trained new cashiers and associates on Walmart service standards.
  • Assisted in scheduling, break management, and performance tracking for staff.

Cashier

Walmart
Burlington, ON
03.2019 - 03.2021
  • Processed customer purchases accurately and efficiently, enhancing transaction speed.
  • Managed returns, exchanges, and promotions in accordance with company policy.
  • Maintained organized workstations to support effective store operations.
  • Cultivated positive relationships with regular customers to foster loyalty.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.

Education

Associate of Applied Science - Biotechnology

Mohawk College of Applied Arts And Technology
Hamilton, ON
04-2021

Skills

  • Cash handling and POS systems
  • Effective communication
  • Team collaboration
  • Conflict resolution
  • Customer satisfaction
  • Time management
  • Multitasking skills
  • Inventory and merchandise organization

Availability

Available all day on weekends and 5 PM to 11 PM on weekdays.

Certification

  • Smart Serve

Timeline

Cashier

7-Eleven
10.2022 - Current

Customer Service Manager

Walmart
04.2021 - 09.2022

Cashier

Walmart
03.2019 - 03.2021

Associate of Applied Science - Biotechnology

Mohawk College of Applied Arts And Technology

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Dhruvil Desai