Dhruvil Desai
Hamilton,Canada
Summary
Performance-oriented manufacturing professional with a proven track record of enhancing workflows and optimizing resource utilization to meet demanding targets in the Consumer Packaged Goods industry. Known for hardworking leadership and analytical problem-solving, approaches operations issues with a conscientious mindset for efficient and effective solutions. Decisive leader and collaborative team-builder excelling in planning and multitasking, driving successful outcomes through effective coordination and communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Production Supervisor
Cronos Group Inc
12.2023 - Current
- Led training initiatives for employees to enhance their proficiency in company procedures, safety regulations, and job-specific tasks.
- Achieved consistent productivity targets by promptly addressing and resolving any challenges.
- Met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
- Conducted regular assessments of employee performance to ensure adherence to established benchmarks for ongoing personnel development.
- Collaborated with management and engineering teams, developing and implementing innovative strategies to maximize production efficiency while maintaining quality standards.
- Investigated production issues, conducted root cause analysis for timely resolution, and mitigated negative impacts on output rates.
- Addressed progress and issues through facilitation of team meetings, promoting open communication.
- Developed new hire training programs to facilitate adaptation to production process.
- Ascertained growth potentials by conducting performance evaluations and delivering valuable feedback.
- Successfully met tight deadlines by implementing efficient production schedules and making necessary workflow adjustments.
- Maintained compliance with health and safety regulations, conducting regular audits and risk assessments.
- Trained new employees on work order management systems, leading to a more skilled workforce.
- Successfully met or exceeded all performance metrics established by senior management, demonstrating a consistent commitment to excellence in work order management.
Production Team Lead
Trichome JWC Acquisition Corp. / Galaxie Brands Corp.
10.2021 - 12.2023
- Responsible for investigations on deviations and implementing Corrective and Preventative Actions (CAPA)
- Responsible for ensuring the Production department conforms to the companyʼs safety and quality systems in accordance with company policy
- Assisting in closing out identified gaps using Dot Compliance, Ample and SAP
- Responsible for Process Validation, Planned Deviation, Performance Qualifications, Installation Qualification and Operational Qualifications
- Ensure accuracy of production program, batch record for completeness, proper authorization, and issuance of product prior production
- Work closely with the Health & Safety Coordinator and Committee to accomplish a safe working environment
- Work liaison with upper management and Human Resources on conducting internal investigations regarding performance or employee discrepancies
- Onboarding and Training of Production Team Leads and Technicians
- Ensure company policies and procedures are implemented
- Assist Quality in reviewing the product labels for various cannabis products as per COAʼs potency laboratory results
- Work closely with payroll to ensure timecards and vacation requests are processed using HRIS database (ADP)
- Responsible for pushing the documents to Quality team and assisting in reviewing the document and releasing it on time
- Assist with the implementation of standard operating procedures
- Organized and directed workflow to satisfy production requirements in a cost-effective manner reducing labor and overtime costs
- Keeping Operational initiatives aligned with the company's strategic goals.
- Boosted morale, fostering a positive work environment through open communication and supportive leadership practices.
Customer Service Manager
Walmart
01.2019 - 04.2021
- Reviewing reports to establish the baseline customer satisfaction level
- Contacting customers who have complained and work with them to resolve their issues
- Promoting a positive work environment for employees and leading by example
- Ensuring the staff are adequately trained and up to date on current policies
- Overseeing cashier, filling, and switching up cash register, scheduling cashier breaks, assigning other associates to cash register when the store is busy
- Various other front-end operations and procedures.
Education
Biotechnology Advanced Diploma -
Mohawk College
Chemical Engineering Diploma -
Gujarat Technological University
Skills
- Quality Management
- Root Cause Analysis
- Documents Control
- Project Management
- Enterprise Quality Management System
- People Management
- Health & Safety Initiatives
- Leadership
- Regulatory Compliance
- Enterprise Resource Planning System
Certification
- Standard First Aid and CPR/AED Level C
- Health Canada Security Clearance
Personal Information
Title: Production Supervisor
References
- Marcus Simopoulos, Operations Manager, Galaxie Brands Corp, (416) - 895- 6529
- Vinita Sihra, Human Resources Manager, Galaxie Brands Corp, (905) - 512- 3804
Timeline
Production Supervisor
Cronos Group Inc
12.2023 - Current
Production Team Lead
Trichome JWC Acquisition Corp. / Galaxie Brands Corp.
10.2021 - 12.2023
Customer Service Manager
Walmart
01.2019 - 04.2021
Biotechnology Advanced Diploma -
Mohawk College
Chemical Engineering Diploma -
Gujarat Technological University
- Standard First Aid and CPR/AED Level C
- Health Canada Security Clearance
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