Summary
Overview
Work History
Education
Skills
Timeline
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Dhruvi Shah

Surrey

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

2
2
years of professional experience

Work History

Administrative Assistant

Ashirwad Fine Foods Ltd.
11.2022 - Current
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.

Office Coordinator

MHC home Comfort
03.2022 - 10.2022
  • Streamlined office operations by implementing efficient filing systems and organizational tools.
  • Enhanced communication within the team through regular meetings and detailed reporting.
  • Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
  • Facilitated a positive work environment by addressing employee concerns and providing support when needed.
  • Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
  • Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.

Front Desk Receptionist

Beneco Packaging
01.2022 - 03.2022
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.

Education

Bachelor of Science - Information Technology

Gandhinagar Institute of Technology
Gandhinagar, India
06.2018

Skills

  • Advanced MS Office Suite Knowledge
  • Records Management Systems
  • Excel Spreadsheets
  • CRM Software
  • Customer Service
  • Workflow Planning
  • Technical Support
  • Administrative Support

Timeline

Administrative Assistant

Ashirwad Fine Foods Ltd.
11.2022 - Current

Office Coordinator

MHC home Comfort
03.2022 - 10.2022

Front Desk Receptionist

Beneco Packaging
01.2022 - 03.2022

Bachelor of Science - Information Technology

Gandhinagar Institute of Technology

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Dhruvi Shah