Dhruvi Pidhadiya
Etobicoke,Canada
Summary
Professional with strong background in customer interactions and service solutions who is highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier/ Crew member
McDonald’s
01.2024 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Accepted orders and responded to inquiries from customers.
- Maintained cash, credit card and gift card transactions accurately and assisted customers with products, promotion, and policy information.
- Prepared quality products while maintained portion control and presentation within service goals.
- Packed fast food products containers, cups and bags that have been approved.
- Wiped down tables, equipment as well-kept lobby, front counter, kitchen, and restaurant neat and clean throughout the shift.
- Driven team success by completing assigned tasks quickly and accurately.
- Followed instructions to properly arrange merchandise items.
Cashier/ Sales Associate
Mark’s Work warehouse
09.2023 - 12.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Managed multiple payment methods securely, minimizing discrepancies and potential losses
- Exceeded productivity goals through consistent diligence and organization during busy shifts
- Interacted with customers via telephone and ability to explain company policy
- Collected latest items and restocked the saleroom’s shelves
Customer Service Representative
HDFC Bank
02.2022 - 07.2023
- Assisted customers with routine account-related requests such as funds transfers, automatic payments, stop payments, inquiries about bank deposit products and service charges
- Managed and responded to customer complaints and inquiries, and ensured the resolution of issues promptly
- Informed and advised customers about bank products and services that may benefit them
- Performed services including check cashing, withdrawal processing, and depositing money
- Maintained a comprehensive understanding of all bank products, services, and policies
- Updated customer information in the bank’s system and ensured that all customer information was accurate and current.
- Identified fraudulent activity to prevent potential losses to the bank
- Worked with other banking professionals to provide a seamless customer service experience
- Maintained confidentiality of bank records and client information
- Processed loan payments and closed transactions as needed
Cashier Specialist
Arya Dress Maker
10.2020 - 01.2022
- Enhanced customer satisfaction by providing efficient and accurate cashier transactions.
- Assisted customers in locating products throughout the store for enhanced shopping experiences and increased sales opportunities.
- Supported manufacturing and selling departments with merchandising, product retrieval and customer service needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Developed strong relationships with regular customers, fostering a sense of loyalty and trust in the store''s services and products.
- Conducted daily cash drawer audits to ensure accuracy, accountability, and proper documentation of financial records.
- Resolved customer inquiries and concerns with professionalism, empathy, and effective communication skills.
Education
Accounting and finance practice -
Algonquin College
Ottawa, ON08.2024
Post-Graduate Certificate - Financial Planning
Centennial College
Scarborough, None08-2025
Bachelor of commerce - Accounting
Evening commerce college
08.2020
Skills
- Accounting Software (Quickbook, Zoho)
- Accounting principals (GAAP, IFRS, ASPE)
- Cash handling
- Money handling
- POS system operations
- Attention to detail
- Inventory management
- Time management
- Customer assistance
- Patience and empathy
Certification
- Spreadsheet certification Dec2023 Algonquin college, Ottawa, ON
- Quick books certification May2024 Algonquin college, Ottawa
- Pursuing CSC certificate
Languages
English
Gujarati
Hindi
Timeline
Cashier/ Crew member
McDonald’s
01.2024 - 09.2024
Cashier/ Sales Associate
Mark’s Work warehouse
09.2023 - 12.2023
Customer Service Representative
HDFC Bank
02.2022 - 07.2023
Cashier Specialist
Arya Dress Maker
10.2020 - 01.2022
Bachelor of commerce - Accounting
Evening commerce college
Accounting and finance practice -
Algonquin College
Post-Graduate Certificate - Financial Planning
Centennial College
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