Computer system analyst with expertise in VPN solutions and network troubleshooting. Demonstrated ability to enhance operational efficiency and ensure reliable connectivity for distributed teams. Strong adaptability and work ethic, focused on delivering tailored network solutions. Quick learner with exceptional interpersonal skills, thriving in unsupervised environments.
Hi, I’m
Dhruvi Patel
IT
Mississauga,ontraio
Summary
Overview
5
years of professional experience
1
Certification
Work History
Ellkay LLCElmwood Park, NJ
Computer Systems Analyst – Network Infrastructure
08.2020 - 07.2025
Job overview
- Designed and implemented site-to-site and remote-access VPN solutions for secure connectivity.
- Configured, deployed, and managed Cisco ASA and Firepower firewalls for optimal security and compliance.
- Administered SFTP servers by updating user permissions and monitoring transfer logs for compliance.
- Provided support for end users in troubleshooting system issues.
- Tracked and managed incidents through JIRA, ensuring timely resolution with cross-functional teams.
- Developed and maintained technical documentation to enhance knowledge sharing and onboarding processes.
- Provided technical support for local area networks, wide area networks, and Internet connections.
- Analyzed network traffic patterns to identify potential problems or areas for improvement.
- Developed policies related to network security and usage procedures for end users.
- Oversaw VPNs to deliver secure virtual network access to remote users.
- Provided troubleshooting and testing to support the network.
- Monitored system upgrades, patches, and new configurations.
- Consulted with management to reach an agreement on system principles.
- Coordinated with vendors regarding installation timelines and project management tasks.
- Analyzed and diagnosed complex network problems.
Managed and documented network systems and operational procedures.
Education
Fleming CollegePeterborough, ON
Post Graduate Degree from Wireless Information Networking
08.2019
University Overview
Ahmedabad UniversityGujarat, India
Bachelor of Computer Applications
06.2017
University Overview
Skills
- Cisco Firepower and ASA management
- Network troubleshooting
- Network analysis
- Technical documentation
- Firewall management
- VPN configuration
- Network monitoring
- Windows and Linux platforms
- LAN, WAN, and VPN solutions
- Wireshark and PuTTY expertise
- Programming in C, C#, HTML, CSS, JavaScript
- Network security
- Server management and IP addressing
- Customer support and analytics
Certification
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Network Associate Security (CCNA Security)
- Cisco IP Switched Networks (CCNP Switch)
Languages
Gujarati
Native language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Work Preference
Work Type
Full TimeContract WorkLocation Preference
HybridRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offHealthcare benefitsPersonal development programs4-day work weekPaid sick leave401k matchTeam Building / Company RetreatsAvailability
See my work availability
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Available
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morning
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evening
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Interests
Reading
Travelling
Photography
Photo and video editing
Learning new skills
Timeline
Computer Systems Analyst – Network Infrastructure
Ellkay LLC
08.2020 - 07.2025
Fleming College
Post Graduate Degree from Wireless Information Networking
Ahmedabad University
Bachelor of Computer Applications