DHRUVI PATEL
Blue Mountains,ON
Summary
Organized and motivated employee, eager to apply time management, communication, and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth in the field of Hospitality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Shaaz Indian Cuisine
2024.01 - 2024.04
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Room Attendant
The Westin Trillium house
2023.05 - 2023.12
- Efficiently cleaned and prepared guest rooms using excellent time management techniques, completing tasks on time without compromising quality
- Delivered outstanding customer service by immediately attending to guests' needs, ensuring their comfort, and answering any questions or concerns in a warm and welcoming manner
- Effectively maintained a cohesive and productive work environment by collaborating with coworkers and supervisors as part of a team
- Demonstrated flexibility by willingly taking on additional responsibilities and adapting to last-minute changes in room assignments or guest requests
Server Assistant
Oliver And Bonacini Cafe Grill
2023.06 - 2023.10
- Setup dining tables with flatware, glassware, and condiments before guests arrive
- Also, reset and clean tables once guests have left, ensuring they are ready for the next customers
- Assist guest with any specific requests, such as extra napkins, condiments, or special dietary needs
- Deliver bread and appetizers to tables, if required, in a timely manner
- Work closely with servers to ensure a seamless dining experience for guests and communicate with the waitstaff to understand table needs and guest preferences
- Collaborate effectively with servers, kitchen staff, and management to ensure efficient service
- Maintaining positive attitude by greeting and interacting with guest in a friendly and professional manner
- Also , served as a Host when needed during the busy hour of the restaurant.
Server
Biryani And BarBQ
2022.09 - 2023.05
- Assist guest with any specific requests, such as extra napkins, condiments, or special dietary needs
- Deliver bread and appetizers to tables, if required, in a timely manner
- Work closely with servers to ensure a seamless dining experience for guests and communicate with the waitstaff to understand table needs and guest preferences
- Collaborate effectively with servers, kitchen staff, and management to ensure efficient service
- Maintaining positive attitude by greeting and interacting with guest in a friendly and professional manner
Crew Member
Tim Hortons
2022.07 - 2022.09
- Developed positive customer relationships through friendly greetings and excellent service
- Initiated inventory control measures to sustain stock levels
- Maintained workplace cleanliness around equipment to enhance safety and productivity
- Addressed customer needs, responding to specific requests
Customer Service Representative
Shree Hari Foods
2022.02 - 2022.07
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Pack the orders as well as prepare all the backup items that are needed at the workplace
- Consulted with customers to resolve service and billing issues
Education
Diploma - Hospitality in Hotel /Restaurant Service Management
Seneca College of Applied Arts and Technology
01.2024
Skills
Menu Memorization
- Service Prioritization
- Active listening
- Team Management
- Microsoft Office Suite
- Excellent communication skills
- Table setting Arrangements.
- Safe Food Handling
- Point of Sale System Operations
- Problem Resolution
- Guest Relations
- Inventory and Supply
- Conflict resolution
- Housekeeping knowledge
- Professional and Courteous
Certification
- Smart Serve Certificate
- AODA (The Accessibility for Ontarians with Disabilities) Certificate
- WHIMS (Workplace Hazardous Materials Information System) Certificate
- Food Handlers Certificate
- It's a SHIFT Certificate (Stand up, Help, Intervene, Fight, Take Action)
- CPR Certificate
Languages
English
Professional Working
Hindi
Native or Bilingual
Timeline
Shift Supervisor
Shaaz Indian Cuisine
2024.01 - 2024.04
Server Assistant
Oliver And Bonacini Cafe Grill
2023.06 - 2023.10
Room Attendant
The Westin Trillium house
2023.05 - 2023.12
Server
Biryani And BarBQ
2022.09 - 2023.05
Crew Member
Tim Hortons
2022.07 - 2022.09
Customer Service Representative
Shree Hari Foods
2022.02 - 2022.07
Diploma - Hospitality in Hotel /Restaurant Service Management
Seneca College of Applied Arts and Technology
- Smart Serve Certificate
- AODA (The Accessibility for Ontarians with Disabilities) Certificate
- WHIMS (Workplace Hazardous Materials Information System) Certificate
- Food Handlers Certificate
- It's a SHIFT Certificate (Stand up, Help, Intervene, Fight, Take Action)
- CPR Certificate
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