Dhruvi Barhmbahtt
Airdrie,AB
Summary
Dynamic and results-driven professional with a diverse background in medical office administration, retail management, and sales. Possess extensive experience in delivering exceptional customer service, managing operations, and leading teams to achieve high performance. Proven ability to streamline processes, improve efficiency, and enhance customer satisfaction in both healthcare and retail environments. Strong organizational skills, adept at multitasking, and committed to maintaining a positive work environment.
Overview
4
4
years of professional experience
Work History
Medical Office Assistant
Sage Meadows Physiotherapy Clinic
10.2023 - Current
- Patient Management: Greet and assist patients with check-in and check-out processes, ensuring a positive and efficient experience. Schedule, reschedule, and confirm appointments.
- Administrative Tasks: Perform administrative duties such as managing patient files, handling phone calls, processing insurance claims, and maintaining confidential medical records.
- Billing and Coding: Prepare and submit insurance claims and patient billing, ensuring accuracy in coding and adherence to payer requirements. Follow up on unpaid claims and address billing discrepancies.
- Clinical Support: Assist physiotherapists with patient care by preparing treatment rooms, sterilizing equipment, and ensuring all necessary supplies are stocked. Assist in taking patient history and documenting treatment progress.
- Communication: Act as a liaison between patients and healthcare providers, addressing patient inquiries and concerns promptly. Relay important information between physiotherapists and patients to ensure continuity of care.
- Office Organization: Maintain a clean and organized office environment, including managing inventory, handling correspondence, and ensuring the smooth operation of day-to-day office functions.
Store Supervisor
Menchie's Frozen Yogurt
04.2022 - 07.2023
- Team Supervision: Lead and manage staff during shifts, ensuring that team members perform their duties efficiently and provide excellent customer service. Provide guidance and support to staff, including training new employees and conducting shift briefings.
- Customer Service: Oversee customer interactions to ensure a positive experience. Address and resolve customer complaints and concerns effectively, maintaining high levels of customer satisfaction.
- Operational Oversight: Manage day-to-day operations of the store during shifts, including opening and closing procedures, inventory control, and cash handling. Ensure that all operational tasks are completed accurately and efficiently.
- Inventory Management: Monitor inventory levels and place orders as needed to maintain stock levels of yogurt flavors, toppings, and supplies. Conduct regular inventory checks to minimize waste and ensure freshness.
- Quality Control: Ensure that all products meet company standards for quality and presentation. Monitor and maintain cleanliness and hygiene standards throughout the store.
- Cash Handling: Handle cash and credit transactions accurately using the POS system. Prepare cash deposits, reconcile the cash drawer, and manage financial transactions with integrity.
- Health and Safety Compliance: Ensure that all health and safety regulations are followed, including proper sanitation practices and safe food handling procedures. Conduct routine checks to maintain a clean and safe working environment.
Sales Associate
Home Depot
12.2020 - 03.2022
- Customer Service: Provide outstanding customer service by greeting and assisting customers, addressing inquiries, and offering product recommendations. Help customers locate products and provide information on features and benefits to drive sales.
- Sales Support: Assist customers with the selection, purchase, and return of merchandise. Upsell and cross-sell products to meet sales goals and enhance customer satisfaction. Process transactions accurately using the POS system.
- Product Knowledge: Maintain a thorough understanding of store products, promotions, and services. Stay updated on inventory and product changes to provide accurate and relevant information to customers.
- Store Maintenance: Ensure store aisles, shelves, and displays are organized, stocked, and well-maintained. Replenish inventory as needed and assist with merchandising tasks to create an appealing shopping environment.
- Inventory Management: Conduct regular stock checks and assist with inventory management tasks. Help with receiving and unpacking shipments, and ensure products are correctly labeled and placed on the sales floor.
- Customer Interaction: Resolve customer issues and complaints in a professional and efficient manner. Provide feedback to management on customer preferences and store performance.
- Safety and Compliance: Adhere to store safety and security policies, including loss prevention practices and proper handling of merchandise. Ensure compliance with health and safety regulations to maintain a safe shopping environment.
Education
MBA - Marketing Management
Gandhinagar Institute Of Technology
Gandhinagar 07.2018
Bachelor of Pharmacy - Pharmacy
Nirma University
Ahmedabad 05.2015
Skills
- Multitasking and Organization
- Office Administration
- Computer Skills
- Problem-Solving
- Positive Attitude
- Workload Management
Languages
English
Professional Working
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Medical Office Assistant
Sage Meadows Physiotherapy Clinic
10.2023 - Current
Store Supervisor
Menchie's Frozen Yogurt
04.2022 - 07.2023
Sales Associate
Home Depot
12.2020 - 03.2022
MBA - Marketing Management
Gandhinagar Institute Of Technology
Bachelor of Pharmacy - Pharmacy
Nirma University
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