DhRuvi Bhatt

Work History

Photos Unlimited Portrait Studios

02.2023 - Current

Coordinated daily studio operations, including scheduling, staff management and customer service.
Supervised studio staff for timely, accurate and high-quality task completion.
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Organized and maintained client databases for accurate communication information.
Kept accurate budgets with all expenses tracked and accounted for.
Facilitated communication between clients, staff and vendors for smooth project processes.
Implemented marketing strategies to promote studio to potential clients.

Ripleys Aquarium of Canada

10.2021 - Current

Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Provided guest assistance and recommendations for tourist attractions.
Maintained consistent positive customer feedback.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.

Cogeco Connexion

10.2022 - 02.2023

Responded to customer calls and emails to answer questions about products and services.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Placed outbound customer service or customer satisfaction calls to follow up on issues.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

The Source

07.2021 - 09.2021

Engaged with customers to effectively build rapport and lasting relationships.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Developed, marketed and sold full range of products and support services.
Provided positive first impressions to welcome existing, new and potential customers.
Answered customer questions regarding sizing, accessories and proper care for merchandise.

Connect 6 Group

09.2020 - 07.2021

Promoted available products and services to customers during service, account management and order calls.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Received multiple positive reviews acknowledging dedication to excellent customer service.
Recommended products to customers, thoroughly explaining details.
Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction.

DIGITAL ATTRACTIONS // Magic Memories

08.2019 - 01.2020

Protected purchase items with proper bagging and wrapping to prevent damage
Used consultative sales approach to understand customer needs and recommend relevant offerings
Adapted sales techniques to specific clients and promoted products based on individualized client needs
Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects