Dhruvi Bhagat
Edmonton,Alberta
Summary
Dynamic individual with hands-on experience in the area of finance & accounts and talent for navigating challenges. Bring strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Banking Advisor
TD Canada Trust
10.2023 - Current
- Manage approximately 6 appointments, 12 calls, and 30 walk-ins per day.
- Proactively resolved customer issues, increasing retention and satisfaction by offering personalized banking solutions and product recommendations.
- Guided customers through loan applications, securing favorable terms and building strong client relationships with tailored financial advice.
- Consistently ranked as a top regional performer in sales, mentoring junior staff on sales techniques and improving overall team productivity.
- Managed diverse investment portfolios and provided customized wealth management strategies to high-net-worth clients.
- Handled escalations, supported the teller team, and processed applications accurately, leveraging strong conflict-resolution skills and extensive banking knowledge
Customer Service Associate
TD Canada Trust
03.2022 - 09.2023
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Recognized as the district's top performer and awarded Rising Star of the Quarter for driving a 580% increase in sales while maintaining 100% customer satisfaction.
Senior Financial Data Analyst
S&P Global Market Intelligence
01.2020 - 09.2021
- Analysed financial statements of S&P Global Capital IQ-listed companies, leveraging advanced Excel functions (PivotTables, VLOOKUP) to generate detailed reports and insights.
- Analyse nearly 20 financial reports in one day from 90,000+ companies covered under S&P Capital IQ.
- Increased departmental efficiency by identifying workflow bottlenecks and implementing data-driven solutions, enhancing productivity and performance.
- Delivered timely, accurate ad-hoc reports and improved revenue forecasting models through comprehensive trend analysis, supporting executive decision-making.
- Created and maintained financial models, charts, and reports, and assisted in preparing data-driven presentations for investor meetings.
- Trained junior analysts in best practices for data gathering, interpretation, and presentation, improving overall team efficiency and performance.
Accounts Executive (AP/AR)
Global Sightseeing Pvt Ltd
06.2016 - 09.2019
- Process cash collections, monthly accruals, accounts reconciliation, and financial reporting while applying IFRS and GAAP standards for accuracy.
- Managed Accounts Payable/Receivable processes for over 200 vendors, ensuring accurate revenue numbers and resolving queries to maintain smooth operations.
- Led a team of 6 in the UK, providing direction via email and phone for vendor collections and payments
- Generated sales reports and maintained purchase ledgers using Excel, accurately recording daily net profits to support financial analysis.
- Reduced financial discrepancies by implementing stringent internal controls and conducting thorough account reconciliations to identify and resolve irregularities.
- Collaborated with the sales team to achieve targets, negotiated favorable vendor contracts for cost savings, and maintained detailed records in an online customer database.
Education
Master of Business Administration -
University Canada West
Vancouver, Canada12.2022
PGD in Forensic Accounting and Fraud Investigations -
Gujarat University
Ahmedabad, India03.2020
Radio Programming -
LJ Institute of Mass Media
Ahmedabad, India07.2019
Bachelor of Commerce -
Ahmedabad University
Ahmedabad, India03.2017
Skills
- Financial Analysis (IFRS, GAAP)
- Credit Applications & Debt Consolidation
- Customer Relationship Management
- Advanced Excel (PivotTables, VLOOKUP)
- Accounts Payable (AP) & Accounts Receivable (AR)
- Sales Performance (Exceeded Targets by 200%)
- Trend & Data Analysis
- Document Verification & Compliance
- Financial Reporting & Reconciliation
- Business Development & Opportunity Identification
- SQL & Financial Tools
- Leadership & Team Mentorship
- High-Accuracy Application Processing
- Customer Service & Satisfaction (Maintained 100%)
Projects
Voice over artist & Event Anchor, 08/01/18, 09/30/21, Freelance voice-over artist and events anchor for various corporate and public events. Leader, Yuva Unstoppable NGO, 11/01/13, 12/31/17, Volunteered for societal welfare and children's education fundraising.
Hobbies and Interests
- Reading novels
- Baking
- Playing Badminton
- Voice Over/ Dubbing
Languages
English
Full Professional
Hindi
Full Professional
French
Elementary
Gujarati
Full Professional
Certification
- Certified Digital Marketing Associate
- Financial Accounting
- CPA Aspirant
Timeline
Personal Banking Advisor
TD Canada Trust
10.2023 - Current
Customer Service Associate
TD Canada Trust
03.2022 - 09.2023
Senior Financial Data Analyst
S&P Global Market Intelligence
01.2020 - 09.2021
Accounts Executive (AP/AR)
Global Sightseeing Pvt Ltd
06.2016 - 09.2019
PGD in Forensic Accounting and Fraud Investigations -
Gujarat University
Radio Programming -
LJ Institute of Mass Media
Bachelor of Commerce -
Ahmedabad University
Master of Business Administration -
University Canada West
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