Dhruv Vakil

- Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier's checks, and opening and closing of accounts.
- Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed.
- Reconcile cash drawers at the end of your shift, count and package coins and currency, turn in any excess or damaged currency to head teller.
- Track, record, report, and store transactional information and special requests.
- Provide a high level of customer service, offering answers and assistance with a smile.

- Cash management and reconciliation.
- Leading Team Members.
- Provide training and assign duties to trainees.
- Handle customer complaints and concerns promptly, escalating complex issues to the direct supervisor for conflict resolution.
- Closing duties (Done as a team member)