Dhruv Sharma
Toronto,Canada
Summary
Results-driven professional with over two years of customer service and sales expertise in leading Canadian retailers, including Best Buy and Decathlon. Proven track record of increasing sales by 15-20%, enhancing customer satisfaction, and optimizing operational efficiency demonstrates a commitment to excellence. Certified in Strategic Management from the University of Newcastle and Project Management from Algoma University, with strong analytical skills evidenced by a published case study. Bilingual in English and Hindi, skilled in building robust client relationships and implementing effective sales strategies while maintaining a strong focus on teamwork and adaptability in dynamic environments.
Overview
4
4
years of professional experience
Work History
Sales Associate & Product Specialist
Best Buy Canada
Toronto, ON
10.2024 - 01.2025
- Deliver exceptional customer service in Canada's leading electronics retailer, maintaining 90%+ customer satisfaction scores
- Increase sales by 15% through personalized product recommendations and needs assessment
- Achieve 20% higher warranty attachment rate by developing customer-focused sales approach
Sales Associate
Decathlon Canada
Toronto, ON
05.2024 - 10.2024
- Provide expert advice on sports equipment to 50+ daily customers
- Reduce checkout time by 25% through process optimization
- Train and mentor 5+ new team members on products and customer service standards
Customer Service Representative
Hudson's Bay
Toronto, ON
10.2023 - 02.2024
- Resolved 30+ weekly customer inquiries regarding products, returns, and promotions
- Maintained 95% accuracy in cash handling and transactions
Online Marketing Associate
Code Reborn
01.2021 - 04.2022
- Co-authored case study published in Contemporary Cases in Management (Routledge, 2024)
- Increased social media engagement by 30% through targeted campaigns
Education
Project Management Certification -
Algoma University
01.2025
MBA - undefined
Chandigarh University
01.2021
BBA -
Jammu University
Jammu And Kashmir05-2015
Skills
- Customer Success: Relationship Building Needs Assessment Retention Strategies
- Sales & Service: Consultative Selling Upselling Conflict Resolution
- Technical: CRM Systems Google Analytics Microsoft Office
- Languages: Fluent English & Hindi
- Customer service
- Teamwork and collaboration
- POS system operation
Accomplishments
- Published case study author in international management journal
- Recognized as top performer at Best Buy Canada (GTA region)
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Sales Associate & Product Specialist
Best Buy Canada
10.2024 - 01.2025
Sales Associate
Decathlon Canada
05.2024 - 10.2024
Customer Service Representative
Hudson's Bay
10.2023 - 02.2024
Online Marketing Associate
Code Reborn
01.2021 - 04.2022
MBA - undefined
Chandigarh University
Project Management Certification -
Algoma University
BBA -
Jammu University