DHRUV Shah
BRAMPTON,ON
Summary
Driven by enthusiasm and determination, I leveraged my operations management and team leadership skills at SHRIJI CATERING AND TAKEOUT to enhance customer satisfaction and streamline inventory processes, significantly improving efficiency and service quality. My approach to staff development and customer loyalty led to notable achievements in operational excellence and workforce motivation.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
SHRIJI CATERING AND TAKEOUT
2021.09 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Carefully interviewed, selected, trained, and supervised staff.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Pharmacy Assistant
UNICARE PHARMACY OF MISSISSAUGA
2020.07 - 2021.07
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Received incoming supplies and stocked in correct locations.
- Counted and labeled prescriptions with correct item and quantity.
- Coordinated with insurance companies to resolve billing and reimbursement issues.
- Streamlined medication inventory management, implementing efficient stock rotation system.
Education
PHARMACY TECHNICIAN DIPLOMA - PHARMACY
SHERIDAN COLLEGE APPLIED HEALTH SCIENCE
Brampton, ON05.2021
BACHELOR OF PHARMACY - PHARMACY
L.M. COLLEGE OF PHARMACY
GUJARAT, INDIA05.2019
Skills
- Customer loyalty
- Staff Scheduling & Management
- Operations Management
- Team Management
- Schedule Coordination
- Customer-Oriented
- Inventory control and record keeping
- Supervisory skills
- Shift Management
- Catering Coordination
- Promotions planning
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Restaurant Manager
SHRIJI CATERING AND TAKEOUT
2021.09 - Current
Pharmacy Assistant
UNICARE PHARMACY OF MISSISSAUGA
2020.07 - 2021.07
PHARMACY TECHNICIAN DIPLOMA - PHARMACY
SHERIDAN COLLEGE APPLIED HEALTH SCIENCE
BACHELOR OF PHARMACY - PHARMACY
L.M. COLLEGE OF PHARMACY
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