Dhruv Radadiya
Brantford,ON
Summary
A self-managed and result-oriented professional with robust experience in customer service, seeking the role of overnight receiving supervisor at The Home Depot. Passionate about driving operational efficiency and developing high-performing teams to achieve exceptional service and maintain high-quality work standards while ensuring safety first.
Overview
3
3
years of professional experience
Work History
Overnight Freight Associate
The Home Depot
Brantford
02.2023 - Current
- Ensured effective stocking and merchandising across different departments.
- Ensured a safe work environment by always adhering to company safety policies and procedures.
- Coordinated with team members to maintain safety and efficiency standards.
- Assisted in preparing the store for opening each day, ensuring seamless transition between night shift activities and daytime operations for optimal customer experience.
- Enhanced team productivity by collaborating with coworkers to complete tasks efficiently and on time.
- Managed incoming shipments, verifying accuracy of deliveries against purchase orders before stocking shelves.
- Licensed to operate powered lift equipment (electric pallet jack, slip sheet machine, reach truck, order picker, and forklift) for loading trailers and assembling orders.
Customer Service Representative
Parkland Corporation
Brantford
02.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Ensuring that restricted products (e.g., tobacco, lottery tickets) are sold only to customers who are of the required age by requesting appropriate identification
Sales Associate
Laxmi House Spices
Brampton
10.2021 - 09.2022
- Assist customers with services as per their Orders
- Proficiently and professionally responding to customers' price and service questions
- Attention to detail to improve the quality of work promptly
- Propose a new business strategy to enhance sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges, and refunds in accordance with store policy.
Education
Graduate Certificate - Project Management
Conestoga College Institute of Technology And Advanced Learning
Brantford, ON08.2024
Graduate Certificate - Supply Chain Management - Global
Conestoga College Institute of Technology And Advanced Learning
Brantford, ON12.2023
Skills
- Precision focused, methodical, and meticulous
- Enthusiastic, dedicated, and committed
- Relationship Building
- Continuous Improvement
- Powerful leadership skills
- Time-Attendance oriented
- Effective communicator, articulate, excellent interpersonal skills
- Self-driven, proactive, and intrinsically motivated
- Energetic work attitude
- Shipping and Receiving
Availability
Full time plus weekends (Monday - Sunday)
References
Reference available upon request.
Timeline
Overnight Freight Associate
The Home Depot
02.2023 - Current
Customer Service Representative
Parkland Corporation
02.2023 - Current
Sales Associate
Laxmi House Spices
10.2021 - 09.2022
Graduate Certificate - Project Management
Conestoga College Institute of Technology And Advanced Learning
Graduate Certificate - Supply Chain Management - Global
Conestoga College Institute of Technology And Advanced Learning