Dhruv Radadiya
Brantford,ON
Summary
A self-managed and result-oriented professional with robust experience in customer service, seeking the role of overnight receiving supervisor at The Home Depot. Passionate about driving operational efficiency and developing high-performing teams to achieve exceptional service and maintain high-quality work standards while ensuring safety first.
Overview
3
3
years of professional experience
Work History
Overnight Freight Associate
The Home Depot
02.2023 - Current
- Ensured effective stocking and merchandising across different departments.
- Ensured a safe work environment by always adhering to company safety policies and procedures.
- Coordinated with team members to maintain safety and efficiency standards.
- Assisted in preparing the store for opening each day, ensuring seamless transition between night shift activities and daytime operations for optimal customer experience.
- Enhanced team productivity by collaborating with coworkers to complete tasks efficiently and on time.
- Managed incoming shipments, verifying accuracy of deliveries against purchase orders before stocking shelves.
- Licensed to operate powered lift equipment (electric pallet jack, slip sheet machine, reach truck, order picker, and forklift) for loading trailers and assembling orders.
Customer Service Representative
Parkland Corporation
02.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Ensuring that restricted products (e.g., tobacco, lottery tickets) are sold only to customers who are of the required age by requesting appropriate identification
Sales Associate
Laxmi House Spices
10.2021 - 09.2022
- Assist customers with services as per their Orders
- Proficiently and professionally responding to customers' price and service questions
- Attention to detail to improve the quality of work promptly
- Propose a new business strategy to enhance sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges, and refunds in accordance with store policy.
Education
Graduate Certificate - Project Management
Conestoga College Institute of Technology And Advanced Learning
Brantford, ON08.2024
Graduate Certificate - Supply Chain Management - Global
Conestoga College Institute of Technology And Advanced Learning
Brantford, ON12.2023
Skills
- Precision focused, methodical, and meticulous
- Enthusiastic, dedicated, and committed
- Relationship Building
- Continuous Improvement
- Powerful leadership skills
- Time-Attendance oriented
- Effective communicator, articulate, excellent interpersonal skills
- Self-driven, proactive, and intrinsically motivated
- Energetic work attitude
- Shipping and Receiving
Availability
Full time plus weekends (Monday - Sunday)
References
Reference available upon request.
Timeline
Overnight Freight Associate
The Home Depot
02.2023 - Current
Customer Service Representative
Parkland Corporation
02.2023 - Current
Sales Associate
Laxmi House Spices
10.2021 - 09.2022
Graduate Certificate - Project Management
Conestoga College Institute of Technology And Advanced Learning
Graduate Certificate - Supply Chain Management - Global
Conestoga College Institute of Technology And Advanced Learning
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