DHRUV POOJARY

I worked as a Sales Associate for Max Fashion, a well-established retail company based in the UAE. Max Fashion specializes in clothing and operates over 510 stores across 200+ cities in India.

• Assisted in planning and promotions, increasing store traffic and sales by 15% during peak periods.
• Addressed customer questions and resolved complaints promptly, improving customer satisfaction and loyalty.
• Supported the merchandising team by keeping the store organized and visually appealing, which increased customer engagement.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Engaged in friendly conversation with customer to better uncover individual needs.