Dhruv Patel
Kitchener,Canada
Summary
Driven and customer-oriented professional with hands-on experience in customer service and fast-paced retail and distribution environments. Skilled in building positive client relationships, identifying customer needs, and providing effective product guidance. Strong communication, listening, and problem-solving skills with the ability to handle inquiries, resolve concerns, and support sales objectives. Eager to contribute to growth as an Inside Sales Representative.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Circle K
05.2024 - 02.2025
- Greeted customers and provided friendly, knowledgeable assistance to support a positive shopping experience.
- Listened to customer needs, recommended products, and promoted add-on items to increase sales.
- Handled cash, card payments, and refunds while maintaining accuracy and balancing the till.
- Responded to customer concerns professionally and resolved issues to maintain satisfaction and loyalty.
- Ensured shelves were stocked, displays were organized, and the store environment was clean and welcoming.
- Followed company service standards and safety procedures to create a reliable and consistent work environment.
- Communicated effectively with team members and management to maintain smooth store operations.
- Maintained detailed and accurate records of transactions and customer interactions.
Warehouse Associate
Amazon Fulfillment Center
11.2023 - 02.2024
- Communicated with team members to coordinate tasks and meet hourly productivity goals.
- Accurately picked, scanned, packed, and labeled products while maintaining quality standards.
- Entered and updated inventory data with attention to detail and accuracy.
- Identified product discrepancies and reported issues to prevent customer dissatisfaction.
- Followed safety procedures to maintain a clean and hazard-free work environment.
Education
Post-Graduate Certificate - Applied Manufacturing Management (Machining)
Conestoga College
Kitchener, ON12-2024
Bachelor of Mechanical Engineering - undefined
Gujarat Technological University
India01.2021
Skills
- Excellent verbal and written communication
- Active listening and understanding customer needs
- Relationship building and positive customer interaction
- Problem solving and conflict resolution
- Upselling and product promotion
- Cash handling and POS system operation
- Call handling (Inbound & Outbound)
- Time management and multitasking
- Accurate data entry and record keeping
- Maintaining store/product presentation standards
Languages
English
Full Professional
Timeline
Customer Service Associate
Circle K
05.2024 - 02.2025
Warehouse Associate
Amazon Fulfillment Center
11.2023 - 02.2024
Bachelor of Mechanical Engineering - undefined
Gujarat Technological University
Post-Graduate Certificate - Applied Manufacturing Management (Machining)
Conestoga College