Dhruv Patel
Calgary,Canada
Summary
Experienced truck driver with expertise in operating 18-wheelers and box trucks. Holds a clean driving record, CDL license, and current hazmat endorsement. Recognized for customer-focused approach, ability to build customer loyalty, assist with loading and unloading, and ensure accurate completion of logs and paperwork.
Overview
9
9
years of professional experience
1
1
Certification
Work History
City Truck Driver
CAT Transport
04.2023 - Current
- Conducted daily DOT pre-trip inspections according to set checklist.
- Stayed informed regarding changes in transportation laws and regulations that could affect operations.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
Truck Driver
Bison Transport
09.2021 - 12.2022
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, and dangerous curves in order to plan the most efficient routes.
- Operated with safety and skill to avoid accidents and delays.
Customer service associate
The Source
11.2019 - 09.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Strengthened customer retention by offering discount options.
Supervisor (Customer Service)
Tim Hortons
09.2016 - 10.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Audited company's legal documents to verify compliant policies and procedures.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
Education
Diploma - Electro-Mechanical Automation and Robotics Technician
04.2016
- Deign, programming and troubleshooting of circuits using Allen-Bradley PLC SLC 500
- Programmable Logic Controllers (PLC)
Skills
- DOT compliance
- Safety procedures
- Customer service
- Safe driving
- Strong work ethic
- Self-motivation and discipline
- Safe driving practices
- GPS and route planning
Certification
CLASS 1, Q Endorsement
Languages
English
Full Professional
Timeline
City Truck Driver - CAT Transport
04.2023 - Current
Truck Driver - Bison Transport
09.2021 - 12.2022
Customer service associate - The Source
11.2019 - 09.2021
Supervisor (Customer Service) - Tim Hortons
09.2016 - 10.2019
Centennial college - Diploma, Electro-Mechanical Automation and Robotics Technician