Dhruv Patel
North Bay,ON
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Vikas sales
Nadiad
03.2023 - 02.2024
- Provided excellent customer service to resolve customer complaints promptly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Digital Marketing Specialist
Yash papad
Nadiad
06.2020 - 05.2023
- Developed and implemented digital marketing campaigns to increase brand awareness.
- Created content for websites, blogs, social media platforms, and online advertising.
- Managed email marketing campaigns from conception to execution.
- Performed keyword research and analyzed SEO performance of webpages.
- Monitored competitor activities and developed strategies to differentiate products or services.
Education
Post-Degree Certificate - Business Management
Canadore College of Applied Arts And Technology
North Bay, ON12-2024
Bachelor of Science - Physics
Sardar Patel University
04-2021
Skills
- Complaint resolution
- Microsoft Office expertise
- Goal-Oriented
- Effective communication
- Time management
- Strong attention to details
- problem-solving
- Customer centricity
- Critical thinking
- Team Collaboration
Timeline
Customer Service Representative
Vikas sales
03.2023 - 02.2024
Digital Marketing Specialist
Yash papad
06.2020 - 05.2023
Post-Degree Certificate - Business Management
Canadore College of Applied Arts And Technology
Bachelor of Science - Physics
Sardar Patel University
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