DHRUV PATEL
Moose Jaw,Canada
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE MANAGER
WALMART
08.2022 - Current
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Generated customer satisfaction surveys to analyze results into action plans.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
RECEIVING ASSOCIATE
WALMART
01.2022 - 07.2022
- Conducted research to address shipping errors and packaging mistakes.
- Expedited order fulfillment by thoroughly inspecting received goods and swiftly directing items to appropriate storage locations.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Bolstered overall warehouse performance by routinely cross-training in other departments to develop a comprehensive understanding of company operations and support colleagues as needed.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during receiving process.
Education
SUPPLY CHAIN MANAGEMENT -
SASKATCHEWAN POLYTECHNIC
Moose Jaw, SK12.2023
BUSINESS MANAGEMENT -
SASKATCHEWAN POLYTECHNIC
Moose Jaw, SK12.2022
BACHELOR OF ENGINEERING (MECHANICAL ENGINEERING) -
SAL COLLEGE
GUJARAT, INDIA10.2020
Skills
- Industry Trends
- Product and service solutions
- MS Office expert
- Employee Development
- Team Building and Leadership
- Work Prioritization
- Expertise in sales
- Customer Relationship Management
- Purchasing and procurement
- Business Administration
- Performance Tracking and Evaluation
- Employee Scheduling
Certification
- Autodesk Certified Professional: AutoCAD
- SOLDIWORKS
Languages
English
Full Professional
Gujarati
Full Professional
Hindi
Full Professional
Timeline
CUSTOMER SERVICE MANAGER
WALMART
08.2022 - Current
RECEIVING ASSOCIATE
WALMART
01.2022 - 07.2022
SUPPLY CHAIN MANAGEMENT -
SASKATCHEWAN POLYTECHNIC
BUSINESS MANAGEMENT -
SASKATCHEWAN POLYTECHNIC
BACHELOR OF ENGINEERING (MECHANICAL ENGINEERING) -
SAL COLLEGE
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