Dhruv Patel
Guelph,Ontario
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Croma Electronics
06.2020 - 03.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Diploma - Business
Conestoga College
Guelph, ON04.2024
High School Diploma -
JB & KARP Vidya Sankul
Surat, Gujarat, IN04.2020
Skills
- Complaint Resolution
- Product Knowledge
- Staff Education and Training
- Brand Representation
- [Software] CRM System Proficiency
- Money Handling Abilities
- Conflict Resolution
- Strategic Sales Knowledge
Awards And Volunteer
- Managed school games as a volunteer manager for three consecutive years.
- School captain for the last two years of my schooling.
Languages
English
Hindi
Gujarati
Timeline
Customer Service Representative
Croma Electronics
06.2020 - 03.2021
Diploma - Business
Conestoga College
High School Diploma -
JB & KARP Vidya Sankul
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