Dhruv Patel

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Documented support interactions for future reference.
• Used ticketing systems to manage and process support actions and requests.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• · Perform test on the internet connection and troubleshoot internet issue.
• · Promote and recommend the latest products and services to customers.
• · Router Configuration.
• · Network Check
• · Wi-Fi Configuration

· Perform analysis, diagnosis, and resolution of computer issues for users, and suggest and execute fixes.

· Offer computer environment help and issue solutions on demand.

• Maintained system quality control, surveying users, collecting metrics data and handling IT audits to support updates and maintenance.

· Gather, arrange, and keep up a database of issues and solutions while updating end users on progress.

· Configuring DNS, DHCP, Windows Server and Active Directory

• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Logged call information and solutions provided into internal database.
• Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Communicated with customers to assess and address individual needs, providing timely and quality support via [Type] systems.