Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Dhruv Patel

Saint john,NB

Summary

Dynamic Customer Service Executive with a strong work ethic at Needs Convenience, recognized for enhancing customer satisfaction and retention through effective complaint handling and relationship building. Proven expertise in troubleshooting and technical support, ensuring swift resolution of issues while maintaining a clean and organized workspace.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Executive

Needs Convenience
01.2023 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by 100 % providing exceptional service and building rapport with clients.

Automotive Technician

Mr Lube
08.2023 - 04.2025
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced 1vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.

Education

Automotive Service Technician - Trade , Diploma Certificate

New Brunswick Community College
Saint John, NB
06-2025

Skills

  • Team collaboration
  • Customer engagement
  • Customer relationship management
  • Complaint handling
  • Relationship building
  • Public speaking
  • Troubleshooting
  • Technical support
  • Attention to detail
  • Changing tires
  • Strong work ethic
  • Valid Driver's license
  • Time management
  • Hand and power tools
  • Replacing parts

Languages

Hindi
Professional Working
Gujarati
Full Professional

Certification

Truck dispatch & freight brokerage

Timeline

Automotive Technician

Mr Lube
08.2023 - 04.2025

Customer Service Executive

Needs Convenience
01.2023 - Current

Automotive Service Technician - Trade , Diploma Certificate

New Brunswick Community College

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Dhruv Patel