DHRUV OBEROI
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
Burger King
05.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Completed cash and credit card transactions accurately using POS software.
- Supervised ongoing daily production phases.
Package Handler
Intelcom
08.2024 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
Supervisor
Bistro Rosoi
02.2024 - 05.2024
- Efficiently managed team at Bistro Rosoi, boosting service quality and speed
- Oversaw operational details, ensuring seamless daily functions and customer satisfaction
- Implemented innovative strategies to enhance team performance and guest experience
- Led by example, inspiring team to exceed service goals through energetic leadership
- Provided continuous support and training, enhancing team skills and cohesion
- Boosted team efficiency, achieving faster service and higher customer ratings
- Made sure everyone followed proper procedures and protocols
- Streamlined training processes, enhancing team efficiency and performance
- Monitored and reported on team performance, ensuring high service standards
Crew Trainer/Team Leader
McDonald's
09.2022 - 02.2024
- Took care of the front counter as Cashier
- Took orders at drive-thru
- Trainer at Service area and Drive-thru area
- Provided verifications and reports for the crew to managers
- Provided continuous support and guidance to new crew members, fostering a collaborative work environment
- Analyzed customer feedback to develop strategies for service improvement
- Enhanced service quality by implementing effective training modules
Crew Member
Smoke's Poutinerie
06.2022 - 09.2022
- Took care of the front counter as cashier
- Memorized menu entrees and daily specials to provide guidance to customers with questions about meal choices
- Prepared poutine and worked with kitchen staff to serve drinks and food that exceeded expectations
- Made sure the payment was credited successfully to the desired account
- Maintained the cleanliness of the kitchen area and the customer sitting area
- Packed Skip the Dishes and DoorDash orders
Education
High School Diploma -
Nova Scotia Community College
Truro, NS06-2023
Skills
- Communication
- Time management
- Team collaboration
- Goal oriented
- Training and mentoring
- Customer service
- Attention to detail
Certification
- ServSafe Food Handler's Certification
Timeline
Package Handler
Intelcom
08.2024 - Current
Supervisor
Burger King
05.2024 - Current
Supervisor
Bistro Rosoi
02.2024 - 05.2024
Crew Trainer/Team Leader
McDonald's
09.2022 - 02.2024
Crew Member
Smoke's Poutinerie
06.2022 - 09.2022
High School Diploma -
Nova Scotia Community College
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