DHRUV MEHTA

Commercial Fuel Cards and Gas Stations Management:

• Oversee the management and growth of commercial fuel card portfolios, ensuring efficient distribution and utilization to meet the needs of business customers.
• Monitor fuel pricing strategies, profitability, and fuel supply agreements for a network of gas stations and truck stops.
• Implement operational improvements to increase fuel sales, minimize costs, and enhance customer satisfaction across all locations.
• Negotiate favorable terms with suppliers, manage inventory, and ensure a consistent fuel supply while controlling expenses.

Truck Stop Operations:

• Manage the operations of truck stops, focusing on delivering high-quality services for long-haul drivers, including fueling, rest areas, convenience stores, and dining options.
• Ensure efficient inventory management and timely replenishment of essential products, while tracking sales and customer preferences.
  Supervise the maintenance and upkeep of truck stop facilities to provide a safe and welcoming environment for drivers.

Construction Project Management:

• Lead and coordinate construction projects across the portfolio, including new builds and site renovations for gas stations, truck stops, and IHOP locations.
• Work with architects, contractors, and vendors to ensure that all construction projects meet required standards, deadlines, and budgets.
• Oversee project planning, including permits, approvals, site preparation, and the procurement of materials and equipment.
• Manage risk and quality control measures, resolving issues as they arise and ensuring the projects are completed on schedule and within budget.

IHOP Restaurant Operations:

• Oversee the operational performance of multiple IHOP restaurant locations, ensuring each location adheres to the company’s standards for food quality, customer service, and operational efficiency.
• Collaborate with restaurant management teams to optimize staffing, manage labor costs, and improve customer satisfaction.
• Develop and execute marketing initiatives to drive sales, enhance the guest experience, and strengthen brand presence in the market.
• Review and analyze financial statements, identify cost-saving opportunities, and implement corrective actions to improve profitability.

Financial and Performance Analysis:

• Regularly review the financial performance of each segment (fuel, restaurant, and construction projects) to identify trends, opportunities, and areas for improvement.
• Develop and implement strategies to optimize revenue growth, control operating costs, and ensure profitability across the entire portfolio.
• Prepare detailed financial reports and performance analysis for senior leadership, providing actionable insights, and recommendations for growth.
• Establish and track key performance indicators (KPIs) across all areas of responsibility, ensuring that targets are met and exceeded.

Compliance and Risk Management:

• Ensure compliance with industry regulations across all business segments, including health and safety standards, environmental regulations, and local zoning laws.
• Implement risk management strategies to safeguard assets, and minimize exposure to liabilities.
• Monitor changes in relevant laws and regulations, ensuring all business practices remain in compliance and adjust operations as necessary.

Stakeholder and Vendor Management:

• Build and maintain strong relationships with suppliers, service providers, and key business partners to negotiate contracts, secure favorable terms, and improve operational efficiencies.
• Manage vendor relationships for construction, equipment, and supplies, ensuring that all contracts and agreements meet the operational needs of the business.
• Collaborate with internal and external stakeholders to align strategic goals, address operational challenges, and achieve business objectives.

Team Leadership and Development:

• Lead a diverse team across multiple operational areas, including gas stations, truck stops, restaurants, and construction projects.
• Provide guidance and support to site managers, construction teams, and restaurant staff to foster a culture of accountability, performance, and continuous improvement.
• Facilitate training and professional development opportunities for team members to enhance skills, and ensure that all employees meet operational standards.
  

Multi-Site Operations:

• Manage day-to-day operations of multiple gas stations and truck stops, ensuring smooth functionality, excellent customer service, and consistent service delivery.

Inventory Management:

• Oversee inventory levels across all locations, ensuring optimal stock levels, timely reordering, and minimizing waste. Conduct regular audits to ensure accuracy.

Staff Supervision and Training:

• Supervise, train, and mentor site managers and staff to ensure efficient operations, high levels of customer satisfaction, and adherence to safety and operational procedures.

Vendor and Supplier Coordination:

• Work closely with suppliers and vendors to ensure timely deliveries and competitive pricing.
• Negotiate contracts to maximize cost savings, and maintain reliable stock.

Financial and Budget Management:

• Monitor and analyze site financials, including revenue, expenses, and profitability. Implement cost-control strategies, and optimize site-level budgets.

Compliance and Safety:

• Ensure all sites comply with industry regulations and safety standards, conducting regular inspections, and addressing any compliance issues.

Customer Service Excellence:

• Focus on enhancing customer experiences by ensuring the availability of products, quality service, and resolving any customer complaints efficiently.

• Processed international student applications and assisted with visa, immigration, and travel documentation.
• Provided guidance on university policies, procedures, and academic requirements.
• Organized orientation programs and cultural events for international students.
• Maintained accurate records of student interactions, and ensured compliance with regulations.
• Collaborated with colleagues to ensure smooth operations and student support.