Dhruv Mavani
Kitchener,ON
Summary
Skilled in customer relationship management and effective communication, I enhance team performance and drive operational efficiency. Committed to delivering exceptional service and educating clients on digital banking solutions at Equitas Small Finance Bank. Dynamic team leader with a proven track record at Aquacut Inc., excelling in employee training and process improvements.
Overview
4
4
years of professional experience
Work History
Team Leader
Aquacut inc
Brantford, Ontario
03.2023 - Current
- Trained new employees on safety procedures and equipment usage.
- Led team in daily operations and workflow management.
- Coordinated schedules to ensure adequate staff coverage and efficiency.
- Monitored inventory levels and organized supply orders as needed.
- Implemented process improvements for streamlined production tasks.
BDC Service Representative
Equitas Small Finance Bank
Surat, INDIA, Gujarat
07.2021 - 11.2022
- Responded to customer inquiries regarding banking services and product offerings.
- Collaborated with service teams to resolve customer issues effectively.
- Educated customers on digital banking tools and self-service options.
- Followed up with customers after completion of service requests.
- Performed data entry of customer information into computer system.
- Advised customers on available options for service or products.
Education
PG Diploma - Financial Planning And Services
Conestoga College Institute of Technology And Advanced Learning
Kitchener08-2024
B.COM Honours - Banking, Finance & Services
Nirma University
Ahemedabad, India08-2021
Skills
- Customer relationship management
- Digital banking education
- Effective communication
- Conflict resolution
- Team leadership
- Employee training
- Data entry
- Client communication
Timeline
Team Leader
Aquacut inc
03.2023 - Current
BDC Service Representative
Equitas Small Finance Bank
07.2021 - 11.2022
PG Diploma - Financial Planning And Services
Conestoga College Institute of Technology And Advanced Learning
B.COM Honours - Banking, Finance & Services
Nirma University
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