Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Dhruvit Maniya

Burnaby,BC

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Member Service Representative

Planet Fitness
Burnaby, BC
09.2023 - Current
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Assisted with the opening of new accounts and processed account maintenance requests.
  • Handled customer complaints in an efficient and courteous manner.

Sales Associate

JD Sports
Guildford, BC
09.2022 - 01.2023
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Received and displayed product shipments on store retail shelves upon delivery.

Sales Associate and Cashier

Zara
Vancouver, BC
12.2021 - 07.2022
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Processed refunds for worn, damaged and broken merchandise.

Marketing and Communications Project Manager

Neo Paradise
09.2021 - 01.2022
  • Neo Paradise is a NFT project having further plans to create Meta-verse and token.
  • Defined and utilized data-driven approach to measuring impact of marketing programs.
  • Identified, implemented and enhanced marketing strategies by accounting for factors such as organizational objectives, market trends and costs.

Sales Associate

Massimo Dutti
Vancouver, BC
07.2021 - 12.2021
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Increased purchase amounts by cross-selling with similar products.

People Greeter

Walmart
North Vancouver, BC
01.2021 - 06.2021
  • Offered customer support by directing to designated locations and connecting with specific personnel.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Answered front desk phones.

Team Member

A & W
Vancouver, BC
01.2020 - 11.2020
  • Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces and taking out trash.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Completed special orders according to customer dietary needs.

Skills

  • Conflict resolution techniques
  • Cross-Cultural communication skills
  • Deadline-oriented
  • Customer Service
  • Schedule coordination
  • Skilled multi-tasker
  • Excellent networking abilities
  • Communication
  • Critical Thinking
  • Flexibility

Certification

  • Adult CPR/AED certification

Timeline

Member Service Representative

Planet Fitness
09.2023 - Current

Sales Associate

JD Sports
09.2022 - 01.2023

Sales Associate and Cashier

Zara
12.2021 - 07.2022

Marketing and Communications Project Manager

Neo Paradise
09.2021 - 01.2022

Sales Associate

Massimo Dutti
07.2021 - 12.2021

People Greeter

Walmart
01.2021 - 06.2021

Team Member

A & W
01.2020 - 11.2020

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Dhruvit Maniya