Dhruv Jada
34 Sandbourne Crescent, North York,ON
Summary
To leverage my skills and knowledge gained through studies to contribute towards success. Excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. I am eager to learn and apply my knowledge and understanding in financial services to drive results and exceed expectations in my role at .
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Circle K
03.2022 - Current
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Inventory Clerk
Dollarama
07.2021 - 03.2022
- Monitored and adjusted inventory levels to meet customer needs and demands
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
- Established protocols to use for inventory control and management, streamlining internal process.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Verified incoming products and checked delivery totals to keep system records current and accurate
Education
BBA - Project Management
Yorkville University
Toronto, ON03.2023
Skills
- Cultural Awareness
- Adaptability
- Customer Relationship Management
- Conflict Resolution
- Report/Record Preparation
- Administrative Support
- Project Management Abilities
- Research
Timeline
Customer Service Representative
Circle K
03.2022 - Current
Inventory Clerk
Dollarama
07.2021 - 03.2022
BBA - Project Management
Yorkville University
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