Dhruv Handa
Thunder Bay,ON
Summary
Dynamic and results-oriented professional with extensive experience in customer service at Safeway and team leadership at Osmow's. Proven ability to enhance customer satisfaction through effective problem-solving and adaptability. Skilled in cash handling and POS systems, consistently fostering positive relationships with customers and improving store operations through actionable feedback.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Safeway
06.2022 - 08.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Utilized POS system to handle customer cash and credit card transactions.
- Implemented customer feedback system, leading to actionable insights for store improvement.
Cashier Team Lead
Osmow's
06.2022 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Developed strong relationships with repeat customers through friendly service interactions.
Welder
Pierre Construction Group
04.2024 - 08.2024
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Inspected welds and checked critical measurements to meet specifications.
- Set up and operated shielded metal arc and gas metal arc welding equipment.
Education
General Business - Accounting And Finance
Confederation College of Applied Arts And Technology
Thunder Bay, None05.2022
Welding Techniques - Welder
Confederation College of Applied Arts And Technology
Thunder Bay, None05.2023
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- Flexible schedule
- POS systems
- Adaptability and dependability
Timeline
Welder
Pierre Construction Group
04.2024 - 08.2024
Customer Service Cashier
Safeway
06.2022 - 08.2022
Cashier Team Lead
Osmow's
06.2022 - Current
General Business - Accounting And Finance
Confederation College of Applied Arts And Technology
Welding Techniques - Welder
Confederation College of Applied Arts And Technology
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