Dhruv Chudasama
London,Ontario
Summary
An enthusiastic learner and team player with an experience of more than two years in the customer service industry. A highly-talented IT operations analyst with a passion for delivering exceptional results in a dynamic and challenging work environment. A recognized employee and focused individual with effective communication who is looking for an opportunity to make a growing career in an organization with innovation, Skills and Knowledge.
Overview
5
5
years of professional experience
Work History
IT Operation Analyst 1
TD Bank Currently
11.2020 - Current
- Provided exemplary customer service to promptly resolve inquiries, problems, and issues in a courteous and professional manner.
- Ensured timely execution of change activities while minimizing risk to the service/business environment.
- Functioned as an information source to colleagues, business partners, and clients.
- Produced and maintained precise reports and documentation.
- Conducted investigations into issues beyond personal expertise, leveraging broad business focus.
- Provided administrative support to customers.
- Proven ability to learn quickly and adapt to new situations.
WALLMART ASSOCIATE, WALLMART
SUPER CENTRE, HYDEPARK
10.2018 - 07.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Greeted customers and helped with product questions, selections, and purchases.
EVENT STAFF
FANSHAWE ATHLETICS
05.2019 - 12.2019
- Executed set up and take down of equipment for home games, community and facility rentals.
- Organizing storage rooms, general equipment maintenance.
Education
Post Graduate - International Business Management
Fanshawe College
London, ON01.2020
Post Graduate - Project Management
Fanshawe College
London, ON04.2019
Bachelor of Engineering -
Gujarat Technological University
06.2017
Skills
- Data Processing
- Process Improvement
- Analytical Thinking
- Clerical Support
- Problem-Solving
- MS Office
- Data Entry
- Attention to Detail
Volunteer
- Volunteer for Fanshawe International to provide basic information to new international students.
- Volunteer as tax preparer for Compass community church tax clinic.
- Volunteered in forest city film festival.
Timeline
IT Operation Analyst 1
TD Bank Currently
11.2020 - Current
EVENT STAFF
FANSHAWE ATHLETICS
05.2019 - 12.2019
WALLMART ASSOCIATE, WALLMART
SUPER CENTRE, HYDEPARK
10.2018 - 07.2021
Post Graduate - International Business Management
Fanshawe College
Post Graduate - Project Management
Fanshawe College
Bachelor of Engineering -
Gujarat Technological University
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