Dhruti Sakariya
Hamilton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Rogers Communications
03.2021 - Current
- Responded to customer inquiries via phone, email, and live chat, addressing product-related questions, concerns, and technical issues.
- Provided personalized and professional assistance to customers, ensuring their needs were met and exceeded.
- Resolved customer complaints and conflicts, aiming to find suitable resolutions and maintain customer loyalty.
- Processed customer orders, returns, and exchanges accurately and in a timely manner.
- Collaborated with cross-functional teams to ensure prompt resolution of complex issues and escalated cases.
- Acted as a subject matter expert, providing product knowledge and guidance to customers and colleagues.
- Achieved and consistently exceeded monthly performance targets for customer satisfaction and response times.
Help Desk Representative
Staples
03.2019 - 01.2021
- Responded to inquiries by phone, email and walk-up requests.
- Walked user through series of steps to determine problem and implement likely solution.
- Provided end-user system and equipment training.
- Logged activities in tracking system to maintain accurate, timely records.
- Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
Education
Bachelor of Commerce Degree (Bcom) - Accounting And Finance
Veer Narmad South Gujarat University
04.2017
Skills
- Excellent verbal and written communication
- Problem-solving and conflict resolution
- Attention to detail and multitasking
- Customer relationship management
- Product knowledge and expertise
- Time management and prioritization
- Teamwork and collaboration
- Adaptability and flexibility
Timeline
Customer Service Representative
Rogers Communications
03.2021 - Current
Help Desk Representative
Staples
03.2019 - 01.2021
Bachelor of Commerce Degree (Bcom) - Accounting And Finance
Veer Narmad South Gujarat University
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