Dhruti Ajmera
Long-Term Disability Case Manager| Registered Physiotherapist
Oakville
Summary
Results-driven professional specializing in medical assessments and disability case management. Successfully delivers evidence-based decisions and fosters collaboration among internal partners and rehabilitation specialists to ensure accurate, customer-focused outcomes.
Overview
11
11
years of professional experience
Work History
Long Term Disability Case Manager
Manulife
07.2025 - Current
- Conduct risk-based assessments by reviewing medical, functional, and occupational information to support fair, consistent decisions.
- Collaborate with internal partners, plan sponsors, and rehabilitation specialists to ensure accurate and customer-focused outcomes.
- Communicate complex decisions with clarity and empathy, maintaining trust and transparency.
- Identify trends, barriers, and process gaps to improve decision quality and workflow efficiency.
- Ensure compliance with confidentiality standards and regulatory requirements.
Registered Physiotherapist & Clinic Lead
BeActive Physio
11.2022 - 07.2025
- Led interdisciplinary case discussions to ensure consistent, evidence-based decision-making.
- Enhanced patient trust through clear explanations of clinical decisions and expected outcomes.
- Streamlined clinic processes to boost patient satisfaction, engagement, and retention.
- Interpreted diagnostic tests, specialist reports, and clinical findings to classify conditions and evaluate risk and prognosis.
Registered Physiotherapist (Multisite Roles)
Trillium Spine Center • PhysioNow (Lifemark) • Highmark Health
01.2019 - 01.2023
- Performed complex assessments utilizing imaging, medical history, and specialist input to inform treatment plans.
- Assessed functional capacity, risk factors, and recovery expectations to develop tailored treatment and return-to-work strategies.
- Oversaw high-volume caseloads, ensuring compliance with documentation and regulatory standards while delivering quality patient care.
Senior Spine Consultant
Qi Spine Clinic
01.2015 - 01.2017
- Chosen as one of top 50 physiotherapists for spine fellowship under leading surgeon, enhancing clinical expertise.
- Evaluated and managed complex pre- and post-surgical spine cases with specialized diagnostic tools, improving patient outcomes.
- Developed consulting strategies to enhance patient care and clinic operations.
Education
MSc - Applying Physiotherapy (Musculoskeletal)
Sheffield Hallam University
UKBachelor of Physiotherapy -
K. J. Somaiya College of Physiotherapy
IndiaSkills
- Risk assessment and analysis
- Medical evidence interpretation
- Analytical problem solving
- Decision making
- Client communication
- Confidentiality and compliance
- Trend identification
- Process improvement
- Relationship management
- Attention to detail
- Adaptability
- Organizational skills
- Microsoft Office proficiency
- EMR systems expertise
- Keen Interest in LOMA/ALU coursework
Timeline
Long Term Disability Case Manager
Manulife
07.2025 - Current
Registered Physiotherapist & Clinic Lead
BeActive Physio
11.2022 - 07.2025
Registered Physiotherapist (Multisite Roles)
Trillium Spine Center • PhysioNow (Lifemark) • Highmark Health
01.2019 - 01.2023
Senior Spine Consultant
Qi Spine Clinic
01.2015 - 01.2017
MSc - Applying Physiotherapy (Musculoskeletal)
Sheffield Hallam University
Bachelor of Physiotherapy -
K. J. Somaiya College of Physiotherapy