DHRUPAD JAISWAL

Leadership and Team Management:

• Led and supervised a team of 60+ employees, ensuring smooth day-to-day operations.
• Implemented effective communication strategies to foster a positive work environment.
• Conducted regular staff meetings and provided coaching to enhance team performance.

Operational Excellence:

• Oversaw daily store operations, maintaining high standards of cleanliness, service, and product quality.
• Monitored inventory levels, placed orders, and managed stock to prevent shortages.

Customer Service:

• Ensured exceptional customer service by addressing customer inquiries and concerns promptly.
• Implemented customer feedback mechanisms to enhance overall satisfaction.
• Trained staff in delivering a positive customer experience and resolving issues effectively.

Budgeting and Financial Management:

• Managed budgets and financial reports to achieve and exceed sales targets.
• Implemented cost-control measures to optimize profitability.
• Conducted regular financial analysis and adjusted strategies accordingly.

Training and Development:

• Conducted employee training programs, focusing on product knowledge and customer service skills.
• Developed and implemented performance improvement plans.
• Fostered a culture of continuous learning and professional development.

Compliance and Safety:

• Ensured compliance with company policies, health and safety regulations, and local ordinances.
• Conducted regular audits to maintain cleanliness and adherence to hygiene standards.
• Implemented safety protocols and trained staff on emergency procedures.

Marketing and Promotions:

• Collaborated with marketing teams to implement promotions and increase sales.
• Executed local marketing initiatives to attract new customers.
• Monitored and analyzed sales trends to adjust marketing strategies.

Crisis Management:

• Effectively handled and resolved customer and employee issues.
• Managed crisis situations, such as equipment malfunctions or staffing emergencies.
• Implemented contingency plans to ensure business continuity.

Technology Proficiency:

• Demonstrated proficiency in using POS systems, inventory management software, and other relevant technologies.
• Stayed updated on industry trends and technological advancements.

• Successfully launched and managed the opening of a new restaurant location, achieving profitability within the first year.
• Developed and executed local marketing strategies, resulting in a 30% increase in customer traffic.
• Implemented employee incentive programs, leading to improved staff morale and reduced turnover.
• Oversaw the successful operations of multiple restaurant locations, ensuring consistency in service, quality, and brand standards across units.
• Implemented standardized operating procedures, resulting in a 15% increase in operational efficiency.
• Led a team of managers and staff across various locations, providing training, support, and fostering a culture of excellence.
• Developed and executed strategic initiatives that contributed to a 25% growth in overall revenue.
• Collaborated with regional managers to assess market trends and adjust marketing strategies accordingly.