Dhrumit Rajendrakumar Mahera
London,ON
Summary
Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.
Enthusiastic Head Cashier with two years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Head Cashier
S.K. India Family Restaurant
12.2022 - 12.2023
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Assisted customers by answering questions and fulfilling requests.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained stock to meet expected customer demand.
Customer Service Representative
D-Mart Shopping Centre
01.2022 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
Personal Support Worker -
Fanshawe College [Currently Enrolled]
St. Thomas, ONBachelor of Arts - English As A Second Language
Shri Govind Guru University
Godhara,Gujarat06.2022
Skills
- Customer Service
- Positive Attitude
- Time management strength
- Store opening/closing procedures
- Cash Handling
- Adaptability and Dependability
- Cash handling and management
- Basic Mathematics
- Cash Management
- Cash Register Operations
- Inventory Stocking
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Full Professional
Timeline
Head Cashier
S.K. India Family Restaurant
12.2022 - 12.2023
Customer Service Representative
D-Mart Shopping Centre
01.2022 - 08.2022
Personal Support Worker -
Fanshawe College [Currently Enrolled]
Bachelor of Arts - English As A Second Language
Shri Govind Guru University
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