Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Dhrumil Vaghasiya

Regina,Canada

Summary

Resourceful and detailed professional who takes the initiative to overcome obstacles. Background in data analysis, business operations, and the tech industry. Collaborative in teams while possessing excellent research and communication skills. Solutions-oriented, possessing a unique combination of skills, including business analysis, customer service, quality assurance testing, and application development.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sandwich Artist

Subway
Regina, Canada
10.2022 - Current
  • Inventory Analysis: Performed cost-benefit analysis of proposed changes to business processes.
  • Customer Service & Communication: Developed exceptional customer service skills by providing clear and friendly communication, ensuring customer satisfaction
  • Data Entry & Cash Handling: Utilized POS System to process transactions accurately and efficiently
  • Team Work: Collaborated effectively with a diverse team to deliver exceptional customer service.

IT Support Technician

CodeNet Tech
Surat, Gujarat
05.2020 - 07.2022
  • Analytical Skills: Analyzed business requirements and identified potential solutions to operational issues.
  • Help Desk & Problem Solving: Resolved over 100 IT support tickets, effectively troubleshooting hardware, software, and network issues to minimize downtime
  • Technical Support: Provided prompt technical support to staff, resolving mobile device and PC issues to optimize performance and boost productivity
  • Data Entry & Database Management: Utilized various software applications for data entry and database management tasks
  • Teamwork & Collaboration: Collaborated with colleagues to ensure smooth workflow and efficient IT service delivery.

Education

Diploma In Computer Science -

University of Regina
04.2024

Skills

  • Quick Learner
  • Information Analysis
  • Business Administration
  • Coding & Computer Systems
  • Database
  • Excel Spreadsheets
  • Power BI tools expertise
  • Python Programming
  • User Acceptance Testing
  • Microsoft Office Suite
  • Data Mining
  • HTML, CSS, JavaScript, ReactJs
  • C, C
  • PHP
  • Networking Tools

Certification

  • Google IT Support Specialization (Equivalent of CompTIA A+), 2024
  • Introduction to Front-End Development - Meta, 2023
  • Udemy - Python and Django Full Stack Web Developer, 2022
  • SafeCheck - Food Safety Certificate, 2023

References

References available upon request.

Timeline

Sandwich Artist

Subway
10.2022 - Current

IT Support Technician

CodeNet Tech
05.2020 - 07.2022

Diploma In Computer Science -

University of Regina

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Dhrumil Vaghasiya